Knowledge Management Specialist — SharePoint & AI Channels

InHealth Group Limited; Castleton; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

27 days leave

Pension scheme

Private medical insurance

Life assurance

Learning and development

Employee assistance

Cycle to Work

Professional memberships

Job summary

InHealth is seeking a Knowledge Management Coordinator to shape how knowledge flows across clinical, operational and digital teams, ensuring the right information reaches the right people in the right place.

You will capture, organise, govern and share knowledge from policies, SOPs and clinical guidance through to patient pathways, training materials and operational know-how, with emphasis on SharePoint, intranet and knowledge bases.

Qualifications

• Experience with SharePoint, intranets, content management systems or structured knowledge repositories.
• Understanding of taxonomy, metadata, content structures and information management.
• Experience capturing and improving organisational knowledge.
• Strong written communication and stakeholder engagement skills.
• Excellent organisation and attention to detail.
• Experience supporting colleagues to adopt new tools, processes or ways of working.

Responsibilities

• Capture, organise and maintain important organisational knowledge.
• Make information easier to find through clear structures, tagging, metadata and taxonomy.
• Help manage and improve SharePoint, intranet pages, knowledge bases and document libraries.
• Work with subject matter experts to turn complex information into clear, usable knowledge.
• Identify knowledge gaps and find practical ways to address them.
• Help ensure information is accurate, current, appropriately governed and version controlled.
• Shape what knowledge should be available through different channels, including intranets, chatbots and Voice AI.
• Create guidance and deliver support that helps colleagues confidently use knowledge tools.
• Encourage better knowledge-sharing habits across the organisation.
• Use feedback and content insight to continuously improve how knowledge is managed and accessed.

Skills

Knowledge Management

Information Architecture

Stakeholder Engagement

Written Communication

Organization & Detail

Training & Adoption

Education

Degree in Knowledge Management or related

Tools

SharePoint

Content Management Systems

Intranet platforms

Job description

InHealth is seeking a Knowledge Management Coordinator to shape how knowledge flows across clinical, operational and digital teams, ensuring the right information reaches the right people in the right place.

You will capture, organise, govern and share knowledge from policies, SOPs and clinical guidance through to patient pathways, training materials and operational know-how, with emphasis on SharePoint, intranet and knowledge bases.