Knowledge Architect, People Team

0026 Checkout Technology Ltd; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

0026 Checkout Technology Ltd is seeking a Knowledge Manager to oversee HR information management and enhance productivity through effective knowledge-sharing practices. The ideal candidate has 3+ years in knowledge management, excellent project management skills, and experience with systems like Confluence and ZenDesk.

This role is critical for ensuring accuracy and relevance in HR documentation, and involves content design and ecosystem management to optimize employee information access.

Qualifications

• 3+ years of experience in knowledge management, preferably in HR/Operations.
• Strong experience with knowledge management systems, tools, and platforms.
• Proven ability to work cross‑functionally and manage projects across different departments.

Responsibilities

• Establish the standards for how HR information is captured, stored, retrieved and maintained.
• Identify 'blind spots' in employee documentation and collaborate to provide structured answers.
• Oversee the health of the self‑service platform and ensure high-quality data.

Skills

Knowledge Governance & Oversight

Gap Analysis & Strategy

Ecosystem Orchestration

Content Experience Design

Policy & SOP Lifecycle Management

Analytical Problem Solving

AI-Assisted Documentation

SME Collaboration

Tools

Confluence

ZenDesk

Job description

0026 Checkout Technology Ltd is seeking a Knowledge Manager to oversee HR information management and enhance productivity through effective knowledge-sharing practices. The ideal candidate has 3+ years in knowledge management, excellent project management skills, and experience with systems like Confluence and ZenDesk.

This role is critical for ensuring accuracy and relevance in HR documentation, and involves content design and ecosystem management to optimize employee information access.