Knowledge Content Architect

LPUK LeasePlan UK Ltd; West of England; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Competitive pension scheme

Annual salary review and bonus scheme

Give As You Earn (GAYE) scheme

Employee referral scheme (£1,000)

Retail discounts programme

GymFlex membership options

Cycle to Work scheme

Health & Wellbeing Life Assurance

Health assessment options

Travel insurance

Dental insurance

Critical illness cover

Personal accident insurance

Time Off & Work–Life Balance

25 days’ annual leave + an additional

37.5 hour week

Monday to Friday, no weekends

Holiday buy & sell scheme

Volunteer days

Time allocated for personal developmen

Study support (where applicable)

Job summary

Ayvens is seeking a Knowledge Specialist to translate stakeholder knowledge requirements into actionable knowledge articles across platforms such as the Knowledge Management System. You will help maintain knowledge governance and shape our knowledge style and standards, collaborating with subject matter experts to ensure consistency and quality.

You will support employees' knowledge needs, ensure content is on-brand and delivered at the point of need, and work with Learning & Development to keep

Qualifications

• Knowledge in process documentation applications e.g. Visio.
• Proficient in Microsoft Office programs.
• Strong collaboration skills with the ability to work cross-functionally.
• Proven experience in a knowledge management role or similar.
• Experience with knowledge and process documentation writing and maintenance.
• Excellent written and verbal communication skills.
• Ability to adapt to challenging workload demands and deadlines.

Responsibilities

• Developing knowledge style and standards across the business for use throughout all process & knowledge articles.
• Writing and maintaining on brand knowledge/process articles for use in a Knowledge Management System.
• Implement and oversee end user focus groups ensuring our knowledge is fit for purpose.
• Work cross functionally to ensure all knowledge is on brand and delivered at the point of need.
• Proactively understanding the priorities of the business ‘as is’ and ‘to be’ ensuring knowledge is effectively delivered to meet this demand.
• Working with the Knowledge Team to implement knowledge governance to ensure knowledge is fit for purpose, updated accurately, and communicated to relevant functions such as the Learning & Development Team.
• Act as a subject matter expert for Knowledge capture and governance.

Job description

Ayvens is seeking a Knowledge Specialist to translate stakeholder knowledge requirements into actionable knowledge articles across platforms such as the Knowledge Management System. You will help maintain knowledge governance and shape our knowledge style and standards, collaborating with subject matter experts to ensure consistency and quality.

You will support employees' knowledge needs, ensure content is on-brand and delivered at the point of need, and work with Learning & Development to keep