Knowledge Analyst — Content & AI Enablement

Very Group; Liverpool; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Flexible hybrid working

23 days holiday—bank holidays

LinkedIn Learning access

Bonus potential

Job summary

The Very Group is seeking a Knowledge Analyst to define, create and maintain knowledge content for Customer Care. You will work with the Knowledge Manager to shape strategy, publish brand-aligned content and review it regularly for accuracy and relevance.

You’ll measure effectiveness, share new ideas to improve the knowledge product, and act as an ambassador for knowledge management across the business and its global contact centres.

Qualifications

• Experience in copywriting or working in a knowledge environment.
• Interest in data analysis and improving knowledge content.
• Able to communicate findings in an informative, engaging manner.

Responsibilities

• Define, create and maintain knowledge content for Customer Care.
• Support the Knowledge Manager in leading knowledge strategy.
• Publish content aligned with brand plans and conduct periodic reviews.
• Measure knowledge tool usage to inform improvements and adoption.
• Act as an ambassador for knowledge management across the business.
• Conduct external research and benchmarking to improve the product.

Skills

Attention to detail

Copywriting

Knowledge management

Data analysis

Communication

Job description

The Very Group is seeking a Knowledge Analyst to define, create and maintain knowledge content for Customer Care. You will work with the Knowledge Manager to shape strategy, publish brand-aligned content and review it regularly for accuracy and relevance.

You’ll measure effectiveness, share new ideas to improve the knowledge product, and act as an ambassador for knowledge management across the business and its global contact centres.