Knatchbull Sales Associate

Knatchbull; Greater London; Hybrid; GBP 30.000 - 42.000; Vollzeit

Zusammenfassung

Knatchbull is seeking a Sales Associate for its Savile Row store to deliver an exceptional client experience across ready-to-wear and made-to-measure services. You will work closely with the tailoring team to understand client needs and provide personalized solutions in a luxury setting.

With at least 2 years in luxury retail, you will drive sales, maintain stock, and participate in product training to stay ahead of collections.

Qualifikationen

• Minimum 2 years in luxury retail, tailoring, or premium service environments.
• Strong sales acumen and track record of meeting or exceeding targets.
• Experience or interest in tailoring and garment construction preferred.
• Excellent interpersonal, communication, and styling skills.
• Proficiency in POS and CRM systems.
• Strong organizational skills with meticulous attention to detail.
• Flexibility to work weekends, evenings, and holidays.

Aufgaben

• Achieve and exceed individual sales targets.
• Use selling techniques to maximize conversion, ATV, and client satisfaction.
• Deliver an exceptional experience to all clients, including VIC customers.
• Drive ready-to-wear and made-to-measure sales by understanding client needs and offering tailored solutions.
• Support the sales team to achieve store goals and share best practices.

Kenntnisse

Luxury retail experience

Sales target achievement

Customer service

CRM systems

POS proficiency

Styling skills

Tools

POS systems

CRM systems

Jobbeschreibung

Retail Operations | Job Reference: Sales Associate 0001

Knatchbull Sales Associate

Department: Retail Operations

Reports To: General Store Manager

Location: Savile Row

Position Summary

The Sales Associate plays a key role in delivering Knatchbull’s exceptional client experience, combining sales expertise with front-of-house excellence. Working closely with the tailoring team, the Sales Associate ensures that each client receives a seamless, personalized experience across both ready-to-wear and made-to-measure services. The role focuses on driving sales performance, maintaining the highest luxury standards, and contributing to the overall success of the store. Experience in tailoring or a strong understanding of garment construction and fit is a distinct advantage.

Key Responsibilities

Sales and Business Performance

• Achieve and exceed individual sales targets KPI
• Apply effective selling techniques to maximize conversion, average transaction value, and client satisfaction.
• Deliver an exceptional experience to all clients, including VIC customers.
• Drive both ready-to-wear and made-to-measure sales by understanding client needs and offering tailored solutions.
• Support the sales team in achieving collective store goals and share best practices to enhance performance.

Product Knowledge and Training

• Develop and maintain comprehensive knowledge of Knatchbull’s product collections, including features, craftsmanship, materials, benefits, and pricing.
• Stay informed of new product launches, tailoring options, brand heritage, and luxury industry trends.
• Participate in ongoing product training sessions and workshops.
• Ensure stock levels are maintained at optimal levels in collaboration with the store management and operations teams.

Client Relationship Management

• Build and nurture a loyal client base through personalized and attentive service.
• Conduct proactive client outreach and follow-up to maintain long-term relationships and encourage repeat business.
• Accurately capture and maintain client information in the CRM system and ensure data integrity at all times.
• Demonstrate ownership and initiative in developing and growing the client portfolio.

Store Operations and Visual Merchandising

• Maintain a visually appealing, organized, and luxurious store environment in line with Knatchbull’s brand image.
• Support in merchandising, replenishment, and maintaining store presentation standards.
• Ensure smooth daily operations, including accurate POS transactions, stock handling, and administrative duties.
• Uphold operational excellence through precision and accountability in all store systems and processes.

Qualifications and Experience

• Minimum of 2 years’ experience in luxury retail, tailoring, or premium service environments.
• Strong sales acumen and proven track record of meeting or exceeding targets.
• Experience or interest in tailoring and garment construction highly preferred.
• Excellent interpersonal, communication, and styling skills.
• Proficiency in POS and CRM systems.
• Strong organizational skills with meticulous attention to detail.
• Flexibility to work weekends, evenings, and holidays based on business needs.

Core Competencies

• Client-Centric Mindset: Dedicated to delivering exceptional, personalized service.
• Sales and Results Orientation: Driven to achieve and exceed goals through proactive engagement.
• Luxury Presentation: Upholds brand standards in personal appearance, product presentation, and store maintenance.
• Team Collaboration: Works effectively across sales and tailoring teams to ensure a cohesive client experience.
• Adaptability: Responds well to change and maintains performance under pressure.
• Brand Ambassadorship: Embodies Knatchbull’s values, heritage, and refined aesthetic in every client interaction.