Kitchen & Bathroom Showroom Consultant

Bradfords Building Supplies Ltd; Yeovil; On-site; GBP 22,000 - 28,000; Full time

Job summary

Bradfords Building Supplies Ltd. is seeking a confident, customer-focused K&B Showroom Consultant to join our Kitchen & Bath team in the showroom. You will assist customers face-to-face, over the phone or by email, providing friendly, knowledgeable support from initial enquiry through to delivery.

You will build relationships, understand customer needs, offer product advice, prepare quotations and follow up enquiries, while aiming to grow K&B sales and ensure the right solutions for each project.

Qualifications

• Genuine enjoyment of working with people and delivering great customer service.
• Strong sales focus with ability to identify and act on upsell opportunities.
• Confident communicator who can build rapport quickly and explain products clearly.
• Organised worker able to manage multiple enquiries, quotations and orders.

Responsibilities

• Manage showroom enquiries and quotations; place orders and organise deliveries.
• Follow up enquiries and identify opportunities for additional sales.
• Build and maintain relationships with customers to ensure a smooth order process.
• Keep product knowledge up to date to offer accurate advice and updates.

Skills

Customer service

Sales

Communication skills

Upselling

Cash handling

Organizational skills

Product knowledge

Tools

POS system

Job description

At Bradfords Building Supplies, we've been supporting tradespeople, contractors and homeowners for over 250 years. As one of the South West's leading independent builders' merchants, we're proud of our reputation for expert advice, exceptional customer service and strong local relationships.

Our success is built on our people, and we're passionate about creating a workplace where colleagues can develop, thrive and build rewarding careers.

We're now looking for a K&B Showroom Consultant to join our team and help customers turn their kitchen and bathroom ideas into reality.

This is a fantastic opportunity for a confident, customer-focused sales professional to join our Kitchen & Bathroom team. You'll be at the heart of the showroom, helping customers find the right products and solutions for their projects while delivering an exceptional experience from their first enquiry through to delivery.

You'll build strong relationships with customers, taking the time to understand what they're looking for and using your product knowledge and expertise to provide helpful advice. Whether you're dealing with a customer face-to-face in the showroom, over the phone or by email, you'll make sure they receive friendly, professional and knowledgeable support.

You'll also play an important role in growing our K&B sales. From preparing quotations and following up enquiries to identifying opportunities for additional sales, you'll be proactive in turning conversations into business. You'll have the confidence to influence and negotiate while always making sure the customer gets the right solution for their needs.

Our K&B customers often have big plans for their homes, and you'll help make those plans a reality.

You'll manage enquiries and quotations, place orders, organise deliveries and keep customers updated throughout the process. You'll take ownership of your customer relationships, making sure nothing gets missed and that customers always know what's happening with their order.

You'll also keep your product knowledge up to date, staying familiar with our latest ranges, products, samples and brochures so that you can offer accurate and relevant advice.

The showroom itself will be an important part of your role too. You'll help make sure displays are clean, well presented and up to date, with samples, brochures and price lists readily available. You'll take pride in creating a showroom environment that inspires customers and showcases what Bradfords can offer.

What we're looking for

We're looking for someone who genuinely enjoys working with people and has a passion for delivering great customer service and achieving sales results.

You'll be a confident communicator who can build rapport quickly, understand customer requirements and explain products and options clearly. You'll be commercially minded and comfortable identifying opportunities to upsell and add value, while always putting the customer's needs first.

You'll need to be organised and able to manage a busy workload, balancing customer enquiries, quotations, orders and administration while maintaining a high level of attention to detail.

Experience within kitchens, bathrooms, interiors, retail or a sales environment would be beneficial, but we're particularly interested in people with the right attitude, enthusiasm and willingness to learn. Product knowledge can be developed — we're looking for someone who is approachable, proactive and has a genuine desire to help customers.

You'll also need to be comfortable handling cash and able to safely move and handle loads of up to 25kg.

Why Bradfords?

At Bradfords, our customers are at the heart of everything we do, and our people are what make that possible.

You’ll join a business with over 250 years of history, but we’re always looking ahead. We want people who are ambitious, curious and willing to share ideas, helping us continue to improve the experience we offer our customers.

Our values of Commitment, Care, Consistency and Innovation shape how we work every day. We believe in going the extra mile for our customers, supporting each other and continually looking for better ways to deliver.

If you’re passionate about customers, enjoy sales and love the idea of helping people create their perfect kitchen or bathroom, we’d love to hear from you.