Key Accounts Manager

Bradfords Building Supplies Ltd; Colebrook Village; On-site; GBP 42,000 - 64,000; Full time

Job summary

Bradfords Building Supplies Ltd is seeking a confident Key Accounts Sales Office Manager to lead the sales office team and drive growth for key accounts. The role focuses on coordinating enquiries, quotations, orders and deliveries while mentoring staff and expanding profitable sales.

You'll develop strong relationships with customers, negotiate opportunities, and work with branches and suppliers to ensure smooth operations and exceptional service.

Qualifications

• Experience in sales management or account management in builders' merchants industry.
• Strong customer focus and leadership skills.
• Commercially minded with ability to negotiate and grow sales.

Responsibilities

• Lead day-to-day management of the sales office and team.
• Develop and maintain relationships with key accounts.
• Manage enquiries, quotations, orders and delivery requirements.
• Coach and mentor colleagues to improve sales performance.
• Collaborate with branches and suppliers to ensure smooth order processing.
• Identify opportunities to grow sales, margin and market share.

Skills

Sales leadership

Key account management

Customer relationship building

Negotiation

Job description

At Bradfords Building Supplies, we've been supporting tradespeople, contractors and homeowners for over 250 years. As one of the South West's leading independent builders' merchants, we're proud of our reputation for expert advice, exceptional customer service and strong local relationships.

Our success is built on our people, and we're passionate about creating a workplace where colleagues can develop, thrive and build rewarding careers.

We're now looking for a confident, commercially focused Key Accounts Sales Office Manager to lead our sales office team and help drive the continued growth and success of our key accounts.

About the role

This is an exciting opportunity for an experienced sales professional who enjoys building strong customer relationships, developing people and delivering results.

As Key Accounts Sales Office Manager, you'll take responsibility for the day-to-day management of the sales office, ensuring your team provides a professional, responsive and customer-focused service. You'll lead by example, supporting your team to deliver exceptional customer experiences while driving sales, margin and profitable growth.

You'll develop and maintain strong relationships with your portfolio of customers, managing enquiries, quotations, orders and delivery requirements. You'll proactively follow up opportunities, identify new business and use your commercial awareness to negotiate and secure profitable business.

You'll also play a key role in developing the sales culture within your team. You'll coach and mentor colleagues, set clear expectations, monitor performance and encourage the team to continually look for opportunities to grow sales, increase market share and strengthen customer relationships.

You'll be at the heart of the relationship between our customers, sales team, branches and suppliers. You'll work closely with colleagues across the business to make sure orders are processed accurately and deliveries run smoothly, while ensuring customer concerns are dealt with quickly and professionally.

You'll use your product knowledge and understanding of the local market to provide customers with expert advice and identify opportunities for additional sales. You'll also keep up to date with competitor activity and market developments, using this knowledge to help identify new opportunities for Bradfords.

This is a busy and varied role where you'll need to balance customer service, sales performance and team management while ensuring company processes, policies and quality standards are consistently followed.

We're looking for an experienced and confident sales professional with a strong customer focus and a proven ability to lead and motivate a team.

You'll be commercially minded and results focused, with the confidence to negotiate, influence and identify opportunities to grow sales and margin. You'll be an excellent communicator who can build strong relationships with customers, colleagues and suppliers and won't shy away from having difficult conversations when required.

You'll be organised, adaptable and able to remain calm and effective in a fast-paced environment. Experience in sales management, account management or the builders' merchant industry would be advantageous, but we're particularly interested in people who have the right attitude, leadership skills and drive to succeed.

Why Bradfords?

At Bradfords, our people are at the heart of everything we do. Our values of Commitment, Care, Consistency and Innovation shape how we work with our customers, our colleagues and our suppliers.

In return, you'll join an established and supportive business where you'll have the opportunity to lead a team, develop your career and make a real impact on the success of our sales operation.

If you're an ambitious sales leader who enjoys developing people, building lasting customer relationships and delivering commercial results, we'd love to hear from you.