Keyholder — Guest Experience Leader

MERKUR Casino UK; Oxford; On-site; GBP 19,000 - 21,000; Full time

Benefits offered by this job

28 days holiday (including Bank/Hol)

Quarterly Bonus Scheme

Pension Scheme

Life Assurance

Discounts with high street retailers

Employee assistance programme

Job summary

MERKUR Casino UK Ltd is seeking a Keyholder in Oxford to oversee opening, trading and closing duties on a 35-hour weekly schedule. The role offers a structured benefits package and a clear path for progression within one of Europe’s leading gaming brands.

You will be responsible for cash handling, customer service excellence and ensuring compliance with health and safety standards while supporting the team across shifts, including weekends and bank holidays.

Qualifications

• Experience in a similar role in retail, hospitality or gambling.
• Keen to learn and progress.
• Eager to support the training of others.
• Be a role model for the team.
• Experienced in cash handling.
• Industry and compliance training will be given.

Responsibilities

• Open, trade and close the venue in the absence of the Venue Manager/Assistant Manager.
• Maintain venue housekeeping to a high standard, regularly cleaning gaming equipment, floors, walls and other surfaces.
• Issue customers with change and control any personal float allocated, per procedures.
• Assist with bingo, catering or other duties as directed by the Venue/Duty Manager.
• Payout for machine faults when authorised by the Venue/Duty Manager.
• Monitor customer behaviour and report any suspicious/disruptive activity to the Venue Manager.
• Ensure health and safety procedures are followed and report hazards.
• Assist with administration to 100% accuracy.
• Help ensure promotions run smoothly and are successful.
• Ensure customer service aligns with company standards and delivers customer delight.
• Escalate customer complaints to management promptly.
• Maintain high personal presentation and dress code compliance.
• Promote Responsible Gambling awareness and procedures.

Skills

Communication

Cash handling

Teamwork

Flexible schedule

Job description

MERKUR Casino UK Ltd is seeking a Keyholder in Oxford to oversee opening, trading and closing duties on a 35-hour weekly schedule. The role offers a structured benefits package and a clear path for progression within one of Europe’s leading gaming brands.

You will be responsible for cash handling, customer service excellence and ensuring compliance with health and safety standards while supporting the team across shifts, including weekends and bank holidays.