Merkur Slots Keyholder - Oxford

MERKUR Casino UK; Oxford; On-site; GBP 19,000 - 21,000; Full time

Benefits offered by this job

28 days holiday (including Bank/Hol)

Quarterly Bonus Scheme

Pension Scheme

Life Assurance

Discounts with high street retailers

Employee assistance programme

Job summary

MERKUR Casino UK Ltd is seeking a Keyholder in Oxford to oversee opening, trading and closing duties on a 35-hour weekly schedule. The role offers a structured benefits package and a clear path for progression within one of Europe’s leading gaming brands.

You will be responsible for cash handling, customer service excellence and ensuring compliance with health and safety standards while supporting the team across shifts, including weekends and bank holidays.

Qualifications

• Experience in a similar role in retail, hospitality or gambling.
• Keen to learn and progress.
• Eager to support the training of others.
• Be a role model for the team.
• Experienced in cash handling.
• Industry and compliance training will be given.

Responsibilities

• Open, trade and close the venue in the absence of the Venue Manager/Assistant Manager.
• Maintain venue housekeeping to a high standard, regularly cleaning gaming equipment, floors, walls and other surfaces.
• Issue customers with change and control any personal float allocated, per procedures.
• Assist with bingo, catering or other duties as directed by the Venue/Duty Manager.
• Payout for machine faults when authorised by the Venue/Duty Manager.
• Monitor customer behaviour and report any suspicious/disruptive activity to the Venue Manager.
• Ensure health and safety procedures are followed and report hazards.
• Assist with administration to 100% accuracy.
• Help ensure promotions run smoothly and are successful.
• Ensure customer service aligns with company standards and delivers customer delight.
• Escalate customer complaints to management promptly.
• Maintain high personal presentation and dress code compliance.
• Promote Responsible Gambling awareness and procedures.

Skills

Communication

Cash handling

Teamwork

Flexible schedule

Job description

Do you want to be part of an exciting market-leading business that can help your career scale to new heights?

Then read on!

Position: Keyholder - Oxford

Hours Per Week: 35

Pay Rate: £13.60- £15.10 per hour

Night Rate: £15.10 per hour between 23:00 and 06:00

At MERKUR Slots we are passionate about our customers, we just love giving them a warm welcome. Giving customers a great experience comes with ensuring we give them the best service that keeps them coming back to us time after time.

Our colleagues are the heart of our venues that’s why we invest in training (ours is 1st class!) and support you to be the best you can be – don’t worry if you are not an expert within our industry – we will take care of that.

As a Keyholder, you will be working for one of the largest and most respected brands in High Street gaming and will hold the key to making customers feel welcome and help to create the atmosphere needed to deliver a great gaming experience!

We are looking for somebody who can demonstrate excellent communication and people skills and has a passion for providing first-class service.

Who Are Merkur?

MERKUR Casino UK Ltd is part of the MERKUR Group (formally the Gauselmann Group), one of Europe’s leading gaming and entertainment companies. Headquartered in Germany, the group operates Internationally, with a strong presence in Germany alongside numerous other countries including the UK, Spain, the Netherlands, Czech Republic and Serbia.

MERKUR Casino UK Ltd operates a number of venues throughout the UK including over 230 adult gaming centres and high street bingo venues, and a number of casinos under the MERKUR Casino brand.

Have we got your attention?

About you:

We are looking for someone who is flexible and able to work on a rota basis that includes weekends and Bank Holidays. You must be able to work on your own initiative, as well as part of a team.

• Experience working in a similar role in retail, hospitality or gambling sector.
• Keen to learn and progress
• Eager to support the training of others
• Be a role model for the team
• Experienced in cash handling
• Industry and compliance training will be given

What’s in it for you?

Benefits:

• 28 days holiday (including Bank Holidays)
• Quarterly Bonus Scheme
• Excellent Career Progression Opportunities
• Contributory Pension Scheme
• Life Assurance
• Discounts with high street retailers and restaurants through our benefits portal
• Employee assistance programme

Duties include but not limited to:

• To take full responsibility for the opening, trading and closure of the venue in theabsence of the Venue Manager/ Assistant Manager.
• To ensure that the venue housekeeping is always of the highest possible standard, regularly cleaning gaming equipment, floors, walls and other surfaces.
• To issue customers with change as required and to control any personal float allocated, in accordance with company procedures.
• To assist with bingo, catering or any other duties as required or directed by the Venue/Duty Manager.
• To payout for machine faults in line with Company procedures when authorised to do so by the Venue/Duty Manager.
• To monitor the actions and behaviour of customers, noting any behaviour considered to be suspicious and/or disruptive to the smooth operation of the venue and reporting this behaviour to the Venue Manager.
• To ensure that all health and safety procedures are adhered to, reporting any potential hazards to the Venue Manager.
• To assist with any administration as required to 100% accuracy.
• To help ensure that promotions run smoothly and are a success.
• To ensure that customer service is carried out in line with company standards and results in “customer delight”.
• To ensure that customer complaints are brought to the attention of a member of management as quickly as possible.
• To maintain a high standard of personal presentation ensuring the Company’s dress code is always adhered to.
• To promote awareness of Responsible Gambling strategies and procedures.

MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.