Key Holder

Moss Bros Group; Royal Tunbridge Wells; On-site; GBP 15,000 - 20,000; Part time

Benefits offered by this job

Competitive salary

Career progression

Training and development

Culture that celebrates individuality

Recognition for contributions

Job summary

Moss Bros Group in Tunbridge Wells is seeking a Key Holder (30 Hours) to lead on the shop floor, welcome customers, provide styling advice, and build genuine connections. You’ll model Moss Spirit, drive great service, and support opening and closing routines.

This role offers real career progression, ongoing training, and recognition for contribution within a culture that values energy and individuality. If you’re ready to grow your leadership in retail, this is your chance to shine.

Qualifications

• Experience leading by example on the shop floor.
• Ability to welcome, advise, style customers and build connections.
• Willingness to train and develop others.
• Ability to manage store operations and stock processes.

Responsibilities

• Create standout customer moments – welcoming, advising, styling, and building genuine connections
• Drive results naturally – through great service that feels effortless, not pushy
• Support the team on the floor – leading by example, offering guidance and feedback throughout the day
• Keep the store sharp and inspiring – from visual standards to stock processes and store operations
• Take ownership – supporting opening, closing, and key operational responsibilities
• Learn constantly – from product knowledge to styling to commercial awareness

Skills

Leadership

Customer service

Styling

Retail experience

Communication

Job description

Key Holder (30 Hours) – Tunbridge Wells

Bring Your Energy. Build Your Confidence. Shape Exceptional Experiences.

What if your next role wasn’t just a job, but a place where your personality is your superpower?

At Moss, we don’t just hire for experience, we hire forSpirit. Whether you’ve never worked in retail before or you’re a seasoned pro, what matters most is your energy, your curiosity, and your drive to connect with people.

Why This Role Is Different

This isn’t just about opening and closing the store.

This is about:

• Leading by example on the shop floor
• Helping customers feel incredible in what they wear
• Turning everyday interactions into memorable moments
• Building confidence—both yours and your customers

We call itthe Moss Way, where Spirit, meaningful connections, and expertise come together to create something exceptional.

What You’ll Be Doing

You’ll be at the heart of the store experience:

• Creating standout customer moments – welcoming, advising, styling, and building genuine connections
• Driving results naturally – through great service that feels effortless, not pushy
• Supporting the team on the floor – leading by example, offering guidance and feedback throughout the day
• Keeping the store sharp and inspiring – from visual standards to stock processes and store operations
• Taking ownership – supporting opening, closing, and key operational responsibilities
• Learning constantly – from product knowledge to styling to commercial awareness

Who This Is Perfect For

If you’re stepping into a leadership role

You’ll thrive here if you:

• Love talking to people and making them feel comfortable
• Love supporting others and leading by example
• Bring positive energy and a willingness to learn
• Want to grow your confidence in a leadership position

If you have retail experience:

You’ll love this role if you:

• Want more responsibility and impact on the shop floor
• Take pride in delivering exceptional service
• Enjoy supporting a team to achieve results together
• Are ready to grow within a brand that recognises and rewards you

What You Bring

• A natural ability to connect and start conversations
• A passion for helping people look and feel their best
• Curiosity about style, trends, and how to deliver great results
• A team-first mindset with a positive, can-do attitude

What You’ll Get

• Competitive salary + performance incentives
• Real career progression opportunities
• Ongoing training and development
• A culture that celebrates individuality and energy
• Recognition for your contribution—not just your results

Why Moss?

Because here, you’re not just part of a store—you’re part of a culture.

A place where:

• Personality is valued as much as performance
• Growth is encouraged, not limited
• Every day is a chance to create something meaningful

As outlined in the role profile, Moss is built on Spirit, strong values, and behaviours that put customers and people first and that’s exactly what makes this role so rewarding.

Ready to Bring Your Spirit?

If you’re looking for a role where you canlearn, grow, and genuinely enjoy what you do every day, this is it.