Keyholder

Moss; Shrewsbury; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Career progression opportunities

Training and development

Recognition for your contribution

Job summary

Moss in Shrewsbury is seeking a Key Holder (24 Hours) to lead on the shop floor, welcome customers, advise on styles, and build genuine connections. You’ll drive results through service that feels natural and not pushy.

You’ll support opening and closing, maintain visual standards, and coach the team. This is a leadership role for someone who loves fashion, energy, and helping customers feel confident in what they wear.

Responsibilities

• Creating standout customer moments - welcoming, advising, styling, and building genuine connections.
• Driving results naturally - through great service that feels effortless, not pushy.
• Supporting the team on the floor - leading by example, offering guidance and feedback throughout the day.
• Keeping the store sharp and inspiring - from visual standards to stock processes and store operations.
• Taking ownership - supporting opening, closing, and key operational responsibilities.
• Learning constantly - from product knowledge to styling to commercial awareness.

Skills

Customer service

Leadership

Communication

Visual merchandising

Job description

Key Holder (24 Hours) - Shrewsbury, Shropshire

Bring Your Energy. Build Your Confidence. Shape Exceptional Experiences.

What if your next role wasn't just a job, but a place where your personality is your superpower?

At Moss, we don't just hire for experience, we hire for Spirit. Whether you've never worked in retail before or you're a seasoned pro, what matters most is your energy, your curiosity, and your drive to connect with people.

Why This Role Is Different

This isn't just about opening and closing the store.

This is about:

• Leading by example on the shop floor
• Helping customers feel incredible in what they wear
• Turning everyday interactions into memorable moments
• Building confidence - both yours and your customers

We call it the Moss Way, where Spirit, meaningful connections, and expertise come together to create something exceptional.

What You'll Be Doing

You'll be at the heart of the store experience:

• Creating standout customer moments - welcoming, advising, styling, and building genuine connections
• Driving results naturally - through great service that feels effortless, not pushy
• Supporting the team on the floor - leading by example, offering guidance and feedback throughout the day
• Keeping the store sharp and inspiring - from visual standards to stock processes and store operations
• Taking ownership - supporting opening, closing, and key operational responsibilities
• Learning constantly - from product knowledge to styling to commercial awareness

Who This Is Perfect For

If you're stepping into a leadership role

• Love talking to people and making them feel comfortable
• Love supporting others and leading by example
• Bring positive energy and a willingness to learn
• Want to grow your confidence in a leadership position

If you have retail experience:

• Want more responsibility and impact on the shop floor
• Take pride in delivering exceptional service
• Enjoy supporting a team to achieve results together
• Are ready to grow within a brand that recognises and rewards you

What You Bring

• A natural ability to connect and start conversations
• A passion for helping people look and feel their best
• Curiosity about style, trends, and how to deliver great results
• A team-first mindset with a positive, can-do attitude

What You'll Get

• Competitive salary + performance incentives
• Real career progression opportunities
• Ongoing training and development
• A culture that celebrates individuality and energy
• Recognition for your contribution - not just your results

Why Moss?

Because here, you're not just part of a store - you're part of a culture.

A place where:

• Personality is valued as much as performance
• Growth is encouraged, not limited
• Every day is a chance to create something meaningful

As outlined in the role profile, Moss is built on Spirit, strong values, and behaviours that put customers and people first and that's exactly what makes this role so rewarding.

Ready to Bring Your Spirit?

If you're looking for a role where you can learn, grow, and genuinely enjoy what you do every day, this is it.