Keyholder (Beauty Advisor)

Kikocosmetics; London; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in beauty is seeking a passionate Keyholder (Beauty Advisor) to join its London team. In this dynamic role, you will be the ambassador of the brand, driving customer satisfaction and sales performance while leading a team to achieve business goals. With a focus on exceptional service and a keen understanding of beauty trends, you will play a pivotal role in creating an inviting shopping experience. If you thrive in a fast-paced environment and have a flair for beauty, this opportunity is perfect for you to shine and make a difference.

Qualifications

• 1-2 years of experience in a similar role in Fashion or Beauty.
• Strong knowledge of beauty products and trends.
• Ability to work in a fast-paced retail environment.

Responsibilities

• Support the team to deliver customer experience and business goals.
• Drive store performance and meet sales targets.
• Ensure compliance with store procedures and KIKO standards.

Skills

Customer Service Skills

Communication Skills

Sales Target Achievement

Beauty Product Knowledge

Flexibility

Job description

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Job Description

The Key Holder (Beauty Advisor) is our KIKO Ambassador and assists the Store Manager to drive customer experience, sales and business KPIs for the store in line with the KIKO Brand Strategy by leading and coaching the team. Takes full accountability for the store in the absence of a Store Manager, Assistant Manager and (or) Supervisor.

Job Description

The Key Holder (Beauty Advisor) is our KIKO Ambassador and assists the Store Manager to drive customer experience, sales and business KPIs for the store in line with the KIKO Brand Strategy by leading and coaching the team. Takes full accountability for the store in the absence of a Store Manager, Assistant Manager and (or) Supervisor.

Main Responsibilities

PEOPLE MANAGEMENT

• Support the team to deliver the customer experience and business-related goals
  
  

Customer Experience / Business Management

• Open and (or) close the store as per the defined business processes
• Ensure correct operational procedures are followed in the absence of a manager
• Check and respond (where required) on any store email communication
• Drive the store performance (sales target) in the absence of a manager
• Deliver outstanding service by engaging, connecting and servicing all visitors with the right behaviour (attitude, outfit and make-up look in line with KIKO standards).
• Deliver business goals as defined with the Store Manager (Customer Experience, Sales, KPIs)
• Satisfy Customer’s needs with cross-selling products.
• Completion of all BeKIKO dossiers, quizzes and training elements
• Update Management with any issues that require solving in order to deliver the highest Customer experience and KPI results (E.g. Trends, Stock, Housekeeping etc.).
• As an employee you may have the opportunity to undertake responsibilities as a ‘Beauty Tutor’ assisting the Store Manager in training the store team.
• Communicate with the relevant Area Manager and (or) UK Director in the event of any store incidents.
  
  

PROCEDURES & POLICIES EXECUTION

• Guarantee the compliance with store procedures (KIKO STORE BOOK)
• Ensure correct process is followed for issuing and cashing off store till floats
• Ensure the ‘weekly’ has been communicated and actioned as per guidelines
• Guarantee that store is compliant with all KIKO standards
• Guarantee KIKO standards and procedures as defined in KIKO STORE BOOK and explained by the Store Manager.
• Contribute to maintain qualitative standards in terms of image (layout, merchandising and proper housekeeping of the Store) and quality standards of KIKO Customer Care.
• Guarantee the constant updating on market trends.
  
  

Job Requirements

• Minimum 1-2 year of experience in a similar role – either Fashion or Beauty
• Strong knowledge of beauty products and trends
• Excellent communication and customer service skills
• Ability to work in a fast-paced retail environment
• Full Flexibility to work evenings, weekends, and holidays
• Proven ability to meet sales targets
• Experience in conducting product demonstrations and applying makeup
• Knowledge of skincare routines and techniques
• Ability to maintain a clean and organized work area

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Personal Care Product Manufacturing

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