Keyholder (Beauty Advisor)

TN United Kingdom; London; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Key Holder (Beauty Advisor) to join their dynamic team in London. This role involves supporting the Store Manager in driving customer experience and achieving sales targets while leading and coaching the team. With a strong focus on beauty products and trends, you will ensure compliance with store procedures and maintain high standards in customer service. If you have a passion for beauty and a proven ability to meet sales goals, this is an exciting opportunity to grow your career in a fast-paced retail environment.

Qualifications

• 1-2 years of experience in a similar role in fashion or beauty.
• Strong knowledge of beauty products and trends.

Responsibilities

• Support the team in delivering outstanding customer experiences.
• Drive store performance and sales targets in the absence of a manager.

Skills

Customer Service Skills

Communication Skills

Sales Target Achievement

Knowledge of Beauty Products

Flexibility

Job description

The Key Holder (Beauty Advisor) is our KIKO Ambassador and assists the Store Manager to drive customer experience, sales, and business KPIs for the store in line with the KIKO Brand Strategy by leading and coaching the team. Takes full accountability for the store in the absence of a Store Manager, Assistant Manager, and/or Supervisor.

MAIN RESPONSIBILITIES

PEOPLE MANAGEMENT

• Support the team to deliver the customer experience and business-related goals

CUSTOMER EXPERIENCE / BUSINESS MANAGEMENT

• Open and/or close the store as per the defined business processes
• Ensure correct operational procedures are followed in the absence of a manager
• Check and respond (where required) on any store email communication
• Drive the store performance (sales target) in the absence of a manager
• Deliver outstanding service by engaging, connecting, and servicing all visitors with the right behavior (attitude, outfit, and makeup look in line with KIKO standards)
• Deliver business goals as defined with the Store Manager (Customer Experience, Sales, KPIs)
• Satisfy customer needs with cross-selling products
• Complete all BeKIKO dossiers, quizzes, and training elements
• Update Management on any issues requiring resolution to ensure high customer experience and KPI results (e.g., trends, stock, housekeeping)
• Opportunity to undertake responsibilities as a ‘Beauty Tutor’ to assist in training the store team
• Communicate with the relevant Area Manager and/or UK Director regarding store incidents

PROCEDURES & POLICIES EXECUTION

• Guarantee compliance with store procedures (KIKO STORE BOOK)
• Follow correct processes for issuing and cashing store till floats
• Ensure weekly communications and actions are completed as per guidelines
• Maintain store compliance with all KIKO standards
• Adhere to standards and procedures as defined in the KIKO STORE BOOK and explained by the Store Manager
• Contribute to maintaining quality standards in store image, layout, merchandising, and housekeeping
• Keep updated on market trends

MINIMUM REQUIREMENTS

• 1-2 years of experience in a similar role in fashion or beauty
• Strong knowledge of beauty products and trends
• Excellent communication and customer service skills
• Ability to work in a fast-paced retail environment
• Full flexibility to work evenings, weekends, and holidays
• Proven ability to meet sales targets
• Experience in conducting product demonstrations and applying makeup
• Knowledge of skincare routines and techniques
• Ability to maintain a clean and organized work area