Keyholder (Beauty Advisor)

KIKO MILANO; London; On-site; GBP 22,000 - 32,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Key Holder (Beauty Advisor), der als Markenbotschafter fungiert und das Team unterstützt, um herausragenden Kundenservice und Verkaufsziele zu erreichen. In dieser Rolle sind Sie verantwortlich für die Führung des Teams, die Einhaltung der Unternehmensstandards und die Sicherstellung einer positiven Kundeninteraktion. Wenn Sie eine Leidenschaft für Schönheit und Kundenservice haben und in einem dynamischen Einzelhandelsumfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Mindestens 1-2 Jahre Erfahrung in einer ähnlichen Rolle, vorzugsweise im Mode- oder Beauty-Bereich.
• Starke Kenntnisse über Schönheitsprodukte und -trends.

Responsibilities

• Unterstützung des Teams bei der Erreichung von Verkaufszielen und Kundenservice.
• Verantwortung für die Einhaltung der KIKO-Standards im Geschäft.

Skills

Kundenservice

Verkaufskompetenz

Kommunikationsfähigkeiten

Kenntnis von Schönheitsprodukten

Flexibilität

Job description

The Key Holder (Beauty Advisor) is our KIKO Ambassador and assists the Store Manager in driving customer experience, sales, and business KPIs for the store in line with the KIKO Brand Strategy by leading and coaching the team. Takes full accountability for the store in the absence of a Store Manager, Assistant Manager, and/or Supervisor.

MAIN RESPONSIBILITIES

PEOPLE MANAGEMENT

• Support the team to deliver the customer experience and business-related goals.

CUSTOMER EXPERIENCE / BUSINESS MANAGEMENT

• Open and/or close the store as per the defined business processes.
• Ensure correct operational procedures are followed in the absence of a manager.
• Check and respond (where required) on any store email communication.
• Drive the store performance (sales target) in the absence of a manager.
• Deliver outstanding service by engaging, connecting, and servicing all visitors with the right behaviour (attitude, outfit, and make-up look in line with KIKO standards).
• Deliver business goals as defined with the Store Manager (Customer Experience, Sales, KPIs).
• Satisfy Customer’s needs with cross-selling products.
• Complete all BeKIKO dossiers, quizzes, and training elements.
• Update Management with any issues that require solving to deliver the highest Customer experience and KPI results (e.g., Trends, Stock, Housekeeping).
• Opportunities to undertake responsibilities as a ‘Beauty Tutor’ to assist in training the store team.
• Communicate with the relevant Area Manager and/or UK Director regarding any store incidents.

PROCEDURES & POLICIES EXECUTION

• Guarantee compliance with store procedures (KIKO STORE BOOK).
• Ensure correct process is followed for issuing and cashing off store till floats.
• Ensure the ‘weekly’ has been communicated and actioned as per guidelines.
• Guarantee that the store is compliant with all KIKO standards.
• Maintain qualitative standards in terms of store image (layout, merchandising, housekeeping) and customer care.
• Keep updated on market trends.

MINIMUM REQUIREMENTS

• Minimum 1-2 years of experience in a similar role – either Fashion or Beauty.
• Strong knowledge of beauty products and trends.
• Excellent communication and customer service skills.
• Ability to work in a fast-paced retail environment.
• Full flexibility to work evenings, weekends, and holidays.
• Proven ability to meet sales targets.
• Experience in conducting product demonstrations and applying makeup.
• Knowledge of skincare routines and techniques.
• Ability to maintain a clean and organized work area.