Keyholder (Beauty Advisor)

KIKO MILANO; Brighton; On-site; GBP 20,000 - 30,000; Full time

Job summary

An innovative beauty brand is seeking a passionate Key Holder to join their team. In this role, you will be the face of the brand, driving customer experience and sales while supporting the Store Manager. You will coach and lead the team, ensuring compliance with operational procedures and KIKO standards. Your knowledge of beauty products and trends will help you engage with customers and meet sales targets. This is a fantastic opportunity to grow in a dynamic retail environment, where your contributions will directly impact the store's success and customer satisfaction.

Qualifications

• 1-2 years of experience in a similar role in fashion or beauty.
• Strong knowledge of beauty products and trends.

Responsibilities

• Support the team to deliver customer experience and business goals.
• Drive store performance and meet sales targets.
• Ensure compliance with store procedures and KIKO standards.

Skills

Customer Service Skills

Sales Target Achievement

Beauty Product Knowledge

Communication Skills

Ability to Work in Fast-Paced Environment

Education

Experience in Fashion or Beauty

Job description

The Key Holder (Beauty Advisor) is our KIKO Ambassador and assists the Store Manager in driving customer experience, sales, and business KPIs for the store in line with the KIKO Brand Strategy by leading and coaching the team. Takes full accountability for the store in the absence of a Store Manager, Assistant Manager, and/or Supervisor.

MAIN RESPONSIBILITIES

PEOPLE MANAGEMENT

• Support the team to deliver the customer experience and business-related goals.

CUSTOMER EXPERIENCE / BUSINESS MANAGEMENT

• Open and/or close the store as per the defined business processes.
• Ensure correct operational procedures are followed in the absence of a manager.
• Check and respond (where required) on any store email communication.
• Drive the store performance (sales target) in the absence of a manager.
• Deliver outstanding service by engaging, connecting, and servicing all visitors with the right behaviour (attitude, outfit, and make-up look in line with KIKO standards).
• Deliver business goals as defined with the Store Manager (Customer Experience, Sales, KPIs).
• Satisfy Customer’s needs with cross-selling products.
• Complete all BeKIKO dossiers, quizzes, and training elements.
• Update Management with any issues that require solving to deliver the highest Customer experience and KPI results (e.g., Trends, Stock, Housekeeping).
• As an employee, you may have the opportunity to undertake responsibilities as a ‘Beauty Tutor’ assisting the Store Manager in training the store team.
• Communicate with the relevant Area Manager and/or UK Director in the event of any store incidents.

PROCEDURES & POLICIES EXECUTION

• Guarantee compliance with store procedures (KIKO STORE BOOK).
• Ensure correct process is followed for issuing and cashing off store till floats.
• Ensure the ‘weekly’ has been communicated and actioned as per guidelines.
• Guarantee that the store is compliant with all KIKO standards.
• Guarantee KIKO standards and procedures as defined in KIKO STORE BOOK and explained by the Store Manager.
• Contribute to maintaining qualitative standards in terms of image (layout, merchandising, and proper housekeeping of the Store) and quality standards of KIKO Customer Care.
• Guarantee constant updating on market trends.

MINIMUM REQUIREMENTS

• Minimum 1-2 years of experience in a similar role – either Fashion or Beauty.
• Strong knowledge of beauty products and trends.
• Excellent communication and customer service skills.
• Ability to work in a fast-paced retail environment.
• Full flexibility to work evenings, weekends, and holidays.
• Proven ability to meet sales targets.
• Experience in conducting product demonstrations and applying makeup.
• Knowledge of skincare routines and techniques.
• Ability to maintain a clean and organized work area.