Key Holder

GUESS? India Private Limited; United Kingdom; Remote; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Staff Uniform

Store Discount

Monthly Target Bonus

Job summary

Guess is seeking a Key Holder to lead the sales floor and drive profitability while upholding brand standards. The role focuses on exceptional customer service, visual merchandising, and team development across store operations.

The successful candidate will coach staff, meet KPI targets, and ensure excellent customer experiences, including greeting customers on entry and maintaining store presentation. Travel to different locations may be required to support operations.

Qualifications

• Customer service excellence and professional behaviour
• Strong communication and coaching skills
• Ability to lead by example on the selling floor
• Willingness to travel and work from different locations if needed
• Understanding of visual merchandising standards and store presentation

Responsibilities

• Assist management in driving profitability and achieving KPI targets.
• Maintain high level of customer service and greet customers on entrance.
• Ensure visual merchandising standards, promotions, and store cleanliness are upheld.
• Coach and communicate with team to maintain performance and standards.
• Open and close the store when required and manage daily operations.
• Maintain product knowledge and achieve individual sales targets.
• Collaborate with colleagues to work effectively as a team.
• Attend store meetings and participate in related functions.
• Perform housekeeping and maintenance duties as required.
• Adhere to company policies and dress code; travel as needed.

Job description

Position Overview

The Key Holder is responsible for, driving the team to meet or exceed profitability expectations, training and development of the store staff, leading by example on the selling floor and maintaining the store standards on the selling floor and stockroom.

Job Description

• Assisting the management team in exceeding the profitability expectations for the store in sales.
• Assisting the management team in exceeding all KPI targets.
• Ensuring that an excellent level of customer service is a priority at all times by executing and achieving the Customer Experience consistently by providing a friendly environment including greeting and acknowledgement on entrance into the store.
• Maintain all visual merchandising standards, directives, promotions, and overall cleanliness and organisation of the sales floor and stockroom.
• Maintain high communication levels with every team member including coaching on a regular basis

• Maintaining solid product knowledge
• Achieving individual sales targets
• Demonstrating ability to work successfully in a team with all company employees
• Opening and closing store when required.

Additional duties and responsibilities

• Participating in and attending all store meetings and other related functions
• Performing housekeeping and maintenance duties as required
• Willing and being available to travel and work from different locations when necessary
• Maintaining standards in line with the requirements of the job and any policies currently in place
• Assuming and completing other duties as assigned by management from time to time
• Working any additional hours as to the requirements of the job
• Adhering to procedures relating to the proper use and care of equipment and materials for which the role has responsibility

General Requirements

• Completing all duties on time and in a satisfactory manner as assigned by management
• Punctuality and adhering to designated work schedule
• Flexibility and working effectively with colleagues and management to accomplish duties and goals
• Maintaining a clean, neat and presentable appearance at all times and adhering to the Guess dress code.
• Representing a positive attitude toward the merchandise and the company
• Abide by the 6 Guess Rules
• Adhere to the rules and guidelines as expressed in the company hand book

General Requirements

• Completing all duties on time and in a satisfactory manner as assigned by management
• Punctuality and adhering to designated work schedule
• Flexibility and working effectively with colleagues and management to accomplish duties and goals
• Maintaining a clean, neat and presentable appearance at all times and adhering to the Guess dress code.
• Representing a positive attitude toward the merchandise and the company
• Abide by the 6 Guess Rules
• Adhere to the rules and guidelines as expressed in the company hand book

• Staff Uniform
• Store Discount
• Monthly Target Bonus