Assistant Store Manager - Knightsbridge Jeans

GUESS; Greater London; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Store Discount

Monthly Target Bonus

Job summary

GUESS is seeking an Assistant Manager to support the Store Manager in daily operations, ensuring sales performance, customer satisfaction and merchandising standards across the store.

The role requires overseeing store profitability, staff development, and strong customer service, with travel to different locations when required. You will lead a team to deliver a premium shopping experience.

Responsibilities

• Exceed profitability expectations by driving sales and motivating the team.
• Set annual and monthly store sales plans and targets.
• Ensure excellent customer service at all times and greet customers on entrance.
• Analyse sales across departments to improve average basket and conversion.
• Identify training needs and provide coaching to staff.
• Recruit, hire and retain high-quality management and associates.
• Maintain visual merchandising standards and store cleanliness.
• Meet profitability targets in sales, payroll and shrink.
• Create strategies to maximise store sales and minimise expenses.
• Communicate with the team and conduct regular personal appraisals.

Skills

Team leadership

Customer service

Sales analysis

Merchandising

Training & coaching

Staff recruitment

Store operations

Appraisals

Job description

Position Overview

The Assistant Manager is second in command to the Store Manager and assists the Store Manager with all everyday activities. He/she should be capable of looking after the store when the Store Manager is absent. Therefore he/she is responsible for maintaining sales performance, profitability, customer satisfaction, merchandising standards, store operations and training and development across the entire store.

Job Description

• Ensuring the store exceeds the profitability expectations and exceeds all KPI targets by driving sales and motivating the team
• Setting the overall store sales plan yearly/monthly/daily and by individual and department
• Ensuring that an excellent level of customer service is a priority at all times by executing and achieving the Customer Experience consistently by providing a friendly environment including greeting and acknowledgement on entrance into the store.
• Analysing sales across all departments and categories in order to improve on current average basket, conversion and overall sales
• Identify strengths, weaknesses and training needs of the team, ensuring all staff complete training as per company guidelines and providing ongoing development and coaching
• Network, recruit, hire and retain high quality management and associates to fill store profile and support succession planning.
• Maintain all visual merchandising standards, directives, promotions, and overall cleanliness and organisation of the sales floor and stockroom.
• Meet or exceed profitability expectations in sales, payroll and shrink conversion
• Create and execute strategies to maximise store sales and minimise expenses
• Maintain high communication levels with every team member and carry out personal appraisals on a regular basis

Additional duties and responsibilities

• Participating in and attending all store meetings and other related functions
• Performing housekeeping and maintenance duties as required
• Willing and being available to travel and work from different locations when necessary
• Maintaining standards in line with the requirements of the job and any policies currently in place
• Assuming and completing other duties as assigned by management from time to time
• Working any additional hours as to the requirements of the job
• Adhering to procedures relating to the proper use and care of equipment and materials for which the role has responsibility

Staff Uniform

• Store Discount
• Monthly Target Bonus