Guess – Supervisor

Livingston Designer Outlet; Livingston; On-site; GBP 21,000 - 28,000; Full time

Job summary

Livingston Designer Outlet is seeking a Supervisor for the Guess store. You will assist the management team to exceed profitability and KPI targets while ensuring top-tier customer service and a welcoming atmosphere for every guest.

You will also oversee visual merchandising, promotions, stockroom organization and staff coaching, with responsibilities including opening/closing the store and supporting travel to other locations as needed.

Qualifications

• Customer service orientation and a friendly approach to greeting customers on entry.
• Ability to achieve and exceed KPI and sales targets.
• Strong teamwork and communication within the store and management teams.

Responsibilities

• Assist management in driving store profitability and sales.
• Maintain exceptional customer service and greet customers on entrance.
• Maintain visual merchandising standards, promotions, and store cleanliness.
• Open, close, and operate the store as required and coordinate with staff.

Job description

Guess – Supervisor

Job Description:

• Assisting the management team in exceeding the profitability expectations for the store in sales.
• Assisting the management team in exceeding all KPI targets.
• Ensuring that an excellent level of customer service is a priority at all times by executing and achieving the Customer Experience consistently by providing a friendly environment including greeting and acknowledgement on entrance into the store.
• Maintain all visual merchandising standards, directives, promotions, and overall cleanliness and organisation of the sales floor and stockroom.
• Maintain high communication levels with every team member including coaching on a regular basis
• Maintaining solid product knowledge
• Achieving individual sales targets
• Demonstrating ability to work successfully in a team with all company employees
• Opening and closing store when required.

Additional Duties and Responsibilities:

• Participating in and attending all store meetings and other related functions
• Performing housekeeping and maintenance duties as required
• Willing and being available to travel and work from different locations when necessary
• Maintaining standards in line with the requirements of the job and any policies currently in place
• Assuming and completing other duties as assigned by management from time to time
• Working any additional hours as to the requirements of the job
• Adhering to procedures relating to the proper use and care of equipment and materials for which the role has responsibility

General Requirements:

• Completing all duties on time and in a satisfactory manner as assigned by management
• Punctuality and adhering to designated work schedule
• Flexibility and working effectively with colleagues and management to accomplish duties and goals
• Maintaining a clean, neat and presentable appearance at all times and adhering to the Guess dress code
• Representing a positive attitude toward the merchandise and the company
• Abide by the 6 Guess Rules
• Adhere to the rules and guidelines as expressed in the company hand book