Key Holder

Guess Europe Sagl; Wirral; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Staff Uniform

Store Discount

Monthly Target Bonus

Job summary

Guess Europe Sagl is seeking a Key Holder to drive profitability and lead the sales team while modeling the Guess standards on the selling floor. You will greet customers, support management, and ensure friendly service environment.

Maintain visual merchandising, hit personal sales targets, and assist with store operations. Willingness to travel and work at different locations is required for this role.

Qualifications

• Excellent level of customer service is required.
• Coaching on a regular basis to store staff.
• Strong product knowledge and ability to train staff.

Responsibilities

• Assist management in exceeding profitability and KPI targets.
• Maintain visual merchandising standards and store cleanliness.
• Open and close the store when required.
• Provide exceptional customer service and greet customers on entrance.

Skills

Customer service

Team leadership

Visual merchandising

Sales targets

Coaching

Product knowledge

Store operations

Job description

Position Overview

The Key Holder is responsible for, driving the team to meet or exceed profitability expectations, training and development of the store staff, leading by example on the selling floor and maintaining the store standards on the selling floor and stockroom.

Job Description

• Assisting the management team in exceeding the profitability expectations for the store in sales
• Assisting the management team in exceeding all KPI targets.
• Ensuring that an excellent level of customer service is a priority at all times by executing and achieving the Customer Experience consistently by providing a friendly environment including greeting and acknowledgement on entrance into the store
• Maintain all visual merchandising standards, directives, promotions, and overall cleanliness and organisation of the sales floor and stockroom
• Maintain high communication levels with every team member including coaching on a regular basis
• Maintaining solid product knowledge
• Achieving individual sales targets
• Demonstrating ability to work successfully in a team with all company employees
• Opening and closing store when required

Additional Duties And Responsibilities

• Participating in and attending all store meetings and other related functions
• Performing housekeeping and maintenance duties as required
• Willing and being available to travel and work from different locations when necessary
• Maintaining standards in line with the requirements of the job and any policies currently in place
• Assuming and completing other duties as assigned by management from time to time
• Working any additional hours as to the requirements of the job
• Adhering to procedures relating to the proper use and care of equipment and materials for which the role has responsibility

General Requirements

• Completing all duties on time and in a satisfactory manner as assigned by management
• Punctuality and adhering to designated work schedule
• Flexibility and working effectively with colleagues and management to accomplish duties and goals
• Maintaining a clean, neat and presentable appearance at all times and adhering to the Guess dress code
• Representing a positive attitude toward the merchandise and the company
• Abide by the 6 Guess Rules
• Adhere to the rules and guidelines as expressed in the company hand book

Benefits

• Staff Uniform
• Store Discount
• Monthly Target Bonus