Key Account Manager

JAM Recruitment Ltd; South Normanton; On-site; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Healthcare scheme

Cycle to work scheme

Recruitment incentive awards

Increased holiday entitlement

Job summary

JAM Recruitment Ltd is hiring a Key Account Manager in South Normanton to own pivotal client relationships and drive performance across the fleet services portfolio.

The role involves leading a team of maintenance controllers, resolving issues promptly and using performance data to uncover improvements and commercial opportunities. Strong commercial instincts and customer-focused delivery are essential.

Qualifications

• Proven experience within fleet operations, logistics, transport or fleet management.
• Experience leading teams and managing key customer accounts.
• Strong knowledge of UK transport regulations and Operator Licensing.
• Analytical and problem-solving skills with data-driven decision making.
• Proficiency with Microsoft Office, CRM platforms and fleet management software.

Responsibilities

• Take ownership of key client relationships, handling enquiries, escalations and regular review meetings while ensuring KPIs are achieved.
• Lead a team of maintenance controllers, ensuring maintenance, compliance and wider fleet services are delivered effectively and on time.
• Produce MI packs and performance reporting, giving clients clear insight into account performance and actions.
• Coordinate with internal teams to resolve service issues and incorporate customer feedback to improve delivery.
• Identify opportunities to increase revenue through additional services while staying aligned with customer operations and industry developments.
• Support team performance through objectives, development reviews and regular reporting to senior operational leadership.

Skills

Fleet operations

Logistics

Team leadership

Customer account management

Analytical skills

UK transport regulations

Operator Licensing

Health and safety

Performance metrics

German language

Problem solving

Tools

Microsoft Office

CRM platforms

Fleet management software

Job description

As Key Account Manager in South Normanton, you will own pivotal client relationships, ensuring consistent delivery and clear communication underpin every interaction. This permanent, full-time position carries a £36,000 annual salary. Your remit centres on bridging customers and operational teams, resolving issues promptly, and driving performance gains. You will also lead a group of maintenance controllers, utilising performance metrics and client feedback to uncover improvements and fresh commercial avenues. Success here requires sharp commercial instincts and a talent for turning dependable service into lasting partnerships, all while maintaining high standards of delivery across your portfolio. Great client relationships are built on more than good service – they depend on consistent delivery, clear communication and knowing exactly what matters to the customer. As Key Account Manager, you''ll take ownership of important client relationships while leading service delivery and helping turn strong accounts into long-term commercial partnerships. You''ll sit at the centre of the relationship between customers and operational teams, making sure expectations are met, issues are resolved and performance continues to improve. Alongside managing accounts, you''ll lead a team of maintenance controllers and use performance data, customer feedback and industry knowledge to identify improvements and commercial opportunities.

What’s in it for you

• £36,000 annual salary with a permanent, full-time position.
• Increased holiday entitlement as your length of service grows.
• Healthcare scheme to support your health and wellbeing.
• Cycle to work scheme offering a more affordable way to commute.
• Recruitment incentive awards providing additional earning opportunities.
• The opportunity to combine client relationship management, operational leadership and commercial development within the fleet sector.

Your responsibilities as Key Account Manager

• Take ownership of key client relationships, handling enquiries, escalations and regular review meetings while ensuring agreed KPIs are achieved.
• Lead a team of maintenance controllers, ensuring maintenance, compliance and wider fleet services are delivered effectively and on time.
• Produce MI packs and performance reporting, giving clients clear insight into account performance, projects and areas requiring action.
• Coordinate with internal teams to resolve service issues, incorporate customer feedback and continuously improve delivery.
• Identify opportunities to increase revenue through relevant additional services while keeping up to date with customer operations and industry developments.
• Support team performance through objectives, development reviews, training requirements and regular reporting to senior operational leadership.

What we’re looking for in a Key Account Manager

• Proven experience within fleet operations, logistics, transport or fleet management, including responsibility for leading teams.
• Strong working knowledge of UK transport regulations, Operator Licensing and relevant health and safety requirements.
• Demonstrable experience managing important customer accounts, performance measures and service delivery.
• Strong analytical and problem-solving skills with the ability to use performance information to support decisions and recommendations.
• Competence using Microsoft Office, CRM platforms and fleet management software.
• German language skills would be advantageous.

Working hours: 42.5 hours per week, Monday to Friday.