Key Accounts Coordinator - Freight & Logistics

Confidential; Greater Lincolnshire; On-site; GBP 26,000 - 35,000; Full time

Job summary

INDWIN is seeking a proactive Key Account Coordinator to own end-to-end freight and logistics for assigned customer accounts. The role combines customer service, transport coordination and commercial administration to ensure orders ship on time and remain profitable.

Based in North East Lincolnshire, you will balance operational detail with commercial responsibility, coordinating with internal teams to resolve issues and keep customers satisfied.

Qualifications

• Experience in freight, logistics or customer account administration is preferred.
• You'll be organized and able to balance operational detail with commercial awareness.

Responsibilities

• Own customer accounts and act as main point of contact.
• Coordinate UK and international transport arrangements and timings.
• Support freight and import activities with operational colleagues.
• Coordinate customer orders with internal teams for timely dispatch.
• Monitor stock information and resolve discrepancies affecting orders.
• Track account costs, invoices and revenue to support profitability.
• Respond to queries and manage changes through to resolution.
• Collaborate with colleagues across the operation to prioritise work.

Job description

Key Account Coordinator Freight & Logistics
Location: North East Lincolnshire
Salary: Circa £30,000 per annum, depending on experience
Enjoy managing customer accounts and seeing every shipment through from start to finish?
Winsearch Recruitment is working with an established logistics business to recruit a Key Account Coordinator to take ownership of the day-to-day running of a customer account.
This is a varied position combining customer service, transport coordination and commercial administration.
You'll be the person connecting customer requirements with the teams delivering them, keeping everything organised, resolving issues and ensuring the account runs efficiently and profitably.

The Role Key Responsibilities

• Customer account ownership: Act as a main point of contact, building trusted relationships and managing daily requirements.
• Transport arrangements: Coordinate UK and international deliveries, ensuring requirements and timings are communicated clearly.
• Freight and import support: Work alongside operational colleagues to keep shipments, orders and customer instructions on track.
• Order fulfilment: Liaise with internal teams to coordinate customer orders and support accurate, timely dispatch.
• Stock coordination: Keep track of stock information and resolve discrepancies affecting customer orders.
• Commercial control: Monitor account costs, raise or check invoices, track revenue and keep an eye on account profitability.
• Customer problem-solving: Respond to queries, deal with changes and follow issues through to resolution.
• Working relationships: Manage your own priorities while working closely with colleagues across the operation.

About You

You'll be organised, confident dealing with customers and comfortable balancing operational detail with commercial responsibility.
Experience in freight, logistics, transport coordination or customer account administration would be particularly relevant.

We're looking for someone who can demonstrate:

• Customer focus: Strong communication skills and the confidence to manage customer expectations.
• Organisation: The ability to prioritise competing requirements and maintain accurate records.
• Commercial awareness: Confidence with costs, invoicing and basic account performance.
• Independence and teamwork: The ability to take ownership while working effectively with the wider operation.

Knowledge of customs clearance and import/export procedures would be an advantage, but is not essential.

Why Consider This Opportunity?

If you enjoy being the person who brings together customers, transport and operations, this offers a chance to take real ownership of an account, build strong working relationships and make a practical difference every day.

INDWIN

Our clients and their customers come from diverse backgrounds and so do we. We hire our people from various walks of life, each of whom make our company stronger with their talent, uniqueness, and expertise. This is what makes our company special; if you want to help us grow and take this ethos to our clients, then we cannot wait to collaborate with you!

The UK has now left the European Union. Any EU, EEA or Swiss citizens living in the UK that wish to remain in the UK post Brexit need to apply to the EU Settlement Scheme. Although the closing date for applications was 30th Jun 2021, if you have not yet applied but believe that you would qualify under the EU Settlement Scheme, the Home Office have confirmed that they will consider late applications. For further information please see (url removed)> Many Thanks