Account Owner, Freight & Logistics

Proman; Grimsby; On-site; GBP 27,000 - 33,000; Full time

Job summary

Winsearch Recruitment is working with an established logistics business to recruit a Key Account Coordinator in North East Lincolnshire. You will own the day-to-day running of a customer account, coordinating transport, freight and commercial administration.

The role blends customer service, transport coordination and account administration, connecting customer requirements with operations to ensure timely, accurate dispatch and ongoing profitability.

Qualifications

• Experience in freight, logistics, transport coordination or customer account administration would be particularly relevant.
• Knowledge of customs clearance and import/export procedures would be an advantage.
• Strong communication and accurate record-keeping are essential.

Responsibilities

• Customer account ownership: act as main contact, build trusted relationships, manage daily requirements.
• Transport arrangements: coordinate UK and international deliveries, ensuring timelines and requirements are clear.
• Freight and import support: work with operations to keep shipments and customer instructions on track.
• Order fulfilment: coordinate orders with internal teams for accurate, timely dispatch.
• Stock coordination: track stock and resolve discrepancies affecting orders.
• Commercial control: monitor costs, raise/check invoices, track revenue and profitability.
• Customer problem-solving: respond to queries, manage changes and see issues through to resolution.
• Working relationships: balance priorities while collaborating with the wider operation.

Skills

Customer focus

Organisation

Commercial awareness

Independence

Teamwork

Job description

Winsearch Recruitment is working with an established logistics business to recruit a Key Account Coordinator in North East Lincolnshire. You will own the day-to-day running of a customer account, coordinating transport, freight and commercial administration.

The role blends customer service, transport coordination and account administration, connecting customer requirements with operations to ensure timely, accurate dispatch and ongoing profitability.