Key Accounts Coordinator - Freight & Logistics

Winsearch; Grimsby; On-site; GBP 26,000 - 35,000; Full time

Job summary

Winsearch Recruitment is recruiting a Key Account Coordinator to own the day-to-day running of a customer account in freight & logistics. The role blends customer service, transport coordination and admin to ensure orders, shipments and requirements run smoothly.

Based in the North East Lincolnshire area, the role focuses on delivering reliable service, coordinating UK and international deliveries, and maintaining profitable account performance with close teamwork across operations.

Qualifications

• Experience in freight, logistics, transport coordination or customer account administration would be particularly relevant.
• Customer focus and the confidence to manage customer expectations.
• Organisation: prioritise competing requirements and maintain accurate records.
• Commercial awareness: comfort with costs, invoicing and account performance.

Responsibilities

• Customer account ownership: act as main contact and manage daily requirements.
• Transport arrangements: coordinate UK and international deliveries with clear timings.
• Freight and import support: work with operations to keep shipments on track.
• Order fulfilment: coordinate orders and support timely dispatch.
• Stock coordination: track stock and resolve discrepancies affecting orders.
• Commercial control: monitor account costs, invoices, and revenue for profitability.
• Customer problem-solving: respond to queries and follow issues to resolution.
• Working relationships: balance priorities with the wider operation.

Skills

Customer focus

Organisation

Commercial awareness

Independence and teamwork

Job description

Key Account Coordinator – Freight & Logistics

Location: North East Lincolnshire

Salary: Circa £30,000 per annum, depending on experience

Enjoy managing customer accounts and seeing every shipment through from start to finish?

Winsearch Recruitment is working with an established logistics business to recruit a Key Account Coordinator to take ownership of the day-to-day running of a customer account.

This is a varied position combining customer service, transport coordination and commercial administration.

You’ll be the person connecting customer requirements with the teams delivering them, keeping everything organised, resolving issues and ensuring the account runs efficiently and profitably.

The Role – Key Responsibilities

• Customer account ownership: Act as a main point of contact, building trusted relationships and managing daily requirements.
• Transport arrangements: Coordinate UK and international deliveries, ensuring requirements and timings are communicated clearly.
• Freight and import support: Work alongside operational colleagues to keep shipments, orders and customer instructions on track.
• Order fulfilment: Liaise with internal teams to coordinate customer orders and support accurate, timely dispatch.
• Stock coordination: Keep track of stock information and resolve discrepancies affecting customer orders.
• Commercial control: Monitor account costs, raise or check invoices, track revenue and keep an eye on account profitability.
• Customer problem-solving: Respond to queries, deal with changes and follow issues through to resolution.
• Working relationships: Manage your own priorities while working closely with colleagues across the operation.

About You

You’ll be organised, confident dealing with customers and comfortable balancing operational detail with commercial responsibility.

Experience in freight, logistics, transport coordination or customer account administration would be particularly relevant.

We’re looking for someone who can demonstrate:

• Customer focus: Strong communication skills and the confidence to manage customer expectations.
• Organisation: The ability to prioritise competing requirements and maintain accurate records.
• Commercial awareness: Confidence with costs, invoicing and basic account performance.
• Independence and teamwork: The ability to take ownership while working effectively with the wider operation.

Knowledge of customs clearance and import/export procedures would be an advantage, but is not essential.

Why Consider This Opportunity?

If you enjoy being the person who brings together customers, transport and operations, this offers a chance to take real ownership of an account, build strong working relationships and make a practical difference every day.

The UK has now left the European Union. Any EU, EEA or Swiss citizens living in the UK that wish to remain in the UK post Brexit need to apply to the EU Settlement Scheme. Although the closing date for applications was 30th Jun 2021, if you have not yet applied but believe that you would qualify under the EU Settlement Scheme, the Home Office have confirmed that they will consider late applications. For further information please see (url removed) />