Key Accounts Care Specialist

Otis SE; Leicester; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Fixed-term contract

Training provided

Job summary

Otis, based in Leicester, is seeking a Customer Care Champion to join the Service Delivery Team. Monday to Friday, 8am - 4pm, the role acts as the primary interface between internal and external customers and offers upskilling opportunities within the customer service center.

On a typical day you will build relationships with key accounts, update clients and portals, provide bespoke reports via Otis CRM, and support account managers with information for meetings while keeping customers informed

Qualifications

• You are passionate about excellent customer service.
• You have excellent written and verbal communication skills.
• You are a team-player and are able to work under pressure to deliver business commitments.

Responsibilities

• Build effective relationships with our key account clients and account team.
• Update clients and web portals and ensure closure of work orders/tasks.
• Provide agreed customer bespoke reports through use of the Otis CRM system.
• Support Account managers and provide relevant information where requested with customer meetings.
• Provide extensive updates on any shutdown units and keep customer fully informed of progress.

Skills

Customer service

Communication skills

Team player

Job description

Otis, based in Leicester, is seeking a Customer Care Champion to join the Service Delivery Team. Monday to Friday, 8am - 4pm, the role acts as the primary interface between internal and external customers and offers upskilling opportunities within the customer service center.

On a typical day you will build relationships with key accounts, update clients and portals, provide bespoke reports via Otis CRM, and support account managers with information for meetings while keeping customers informed