Customer Care Dispatcher – Growth Path

Otis SE

Leicester

On-site

GBP 21,000 - 27,000

Full time

2 days ago

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Benefits offered by this job

Training provided

Career development

Job summary

Otisline in Leicester is seeking a Customer Care Champion to join our global leader in elevator and escalator services. You will act as the primary interface between internal and external customers, dispatching work orders, providing ETA updates, and maintaining CRM visibility.

The role offers a stable daytime schedule (8:00am–4:00pm) and opportunities to upskill within our customer service center. Training will cover technology, processes and soft skills, with a clear path to broader

Qualifications

You are passionate about excellent customer service.
Excellent written and verbal communication skills.
A team player who can work under pressure to deliver commitments.

Responsibilities

Dispatch work orders to technicians quickly after verifying the issue remotely.
Provide technicians’ ETA to customers when needed.
Manage availability to handle technician and customer calls according to KPI.
Ensure work orders are updated in the CRM for visibility of status.
Maintain a high standard of call quality.
Dispatch maintenance or insurance task visits with open work orders or as requested by the field.
Occasionally complete admin tasks as requested by the field.
Occasionally support other CCC teams such as the emergency alarm desk.