Key Accounts Coordinator - 6-Month FTC

Otis; Enderby; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Fixed-term contract

Training programme

Job summary

Otis is recruiting a Key Accounts Administrator to join our Service Delivery Team in Leicester. The role interfaces with internal and external customers from Otisline, with a Monday–Friday 8am–4pm schedule and opportunities to upskill across the customer service centre.

You will build relationships with key accounts, update clients and portals, and provide bespoke reports using the Otis CRM system while supporting account managers and keeping customers informed of progress.

Qualifications

• Excellent customer service mindset and passion.
• Strong written and verbal communication skills.
• Team-player who can work under pressure to meet commitments.

Responsibilities

• Build effective relationships with key account clients and account team.
• Update clients and web portals and ensure closure of work orders/tasks
• Provide agreed customer bespoke reports through use of the Otis CRM system
• Support Account managers and provide relevant information where requested with customer meetings
• Provide extensive updates on any shutdown units and keep customer fully informed of progress.

Skills

Customer service

Communication

Team player

Job description

Otis is recruiting a Key Accounts Administrator to join our Service Delivery Team in Leicester. The role interfaces with internal and external customers from Otisline, with a Monday–Friday 8am–4pm schedule and opportunities to upskill across the customer service centre.

You will build relationships with key accounts, update clients and portals, and provide bespoke reports using the Otis CRM system while supporting account managers and keeping customers informed of progress.