Key Accounts Administrator — Customer Support & Invoicing

Neighbourly®; Brackley; On-site; GBP 23,000 - 30,000; Full time

Job summary

Countrywide Grounds Maintenance in Brackley, Northamptonshire, is seeking a Key Accounts Administrator to provide high-quality administrative and customer support. You will act as the central point of contact for regional managers, customers and franchisees, and support the Key Accounts Manager to ensure smooth service delivery.

This permanent, office-based role requires excellent administration, customer service and IT skills, with experience of CRM systems and credit control being desirable.

Qualifications

• Customer service experience - essential
• Administration experience - essential
• IT literate with strong Microsoft Office skills
• CRM systems experience - desirable
• Credit control experience - desirable

Responsibilities

• Create, organise and maintain job records.
• Handle inbound and outbound calls.
• Manage customer and franchisee correspondence.
• Resolve customer complaints and oversee contract renewals.
• Process quotations, purchase orders and invoices.
• Communicate with customers about quotations and service updates.

Skills

Customer service

Administration

IT literacy

Communication skills

Tools

Microsoft Office

CRM systems

Job description

Countrywide Grounds Maintenance in Brackley, Northamptonshire, is seeking a Key Accounts Administrator to provide high-quality administrative and customer support. You will act as the central point of contact for regional managers, customers and franchisees, and support the Key Accounts Manager to ensure smooth service delivery.

This permanent, office-based role requires excellent administration, customer service and IT skills, with experience of CRM systems and credit control being desirable.