Key Account Administrator

Rentokil Initial Careers; Leeds; On-site; GBP 23,996 - 25,500; Full time

Benefits offered by this job

Competitive Salary Package

Private Healthcare scheme

Enrollment in company pension scheme

Employee Assistance Programme (EAP)

Long service recognition

Job summary

A leading business services company in Leeds is seeking a Key Account Administrator. This role requires excellent customer service skills and the ability to manage accounts effectively. Key responsibilities include handling customer complaints, processing sales, and supporting the rollout of new processes. Competitive salary with growth opportunities and comprehensive benefits package offered.

Qualifications

• Previous experience in a customer service role.
• Excellent numeracy and literacy skills.
• Ability to work well within a team.

Responsibilities

• Handling customer complaints via letters, telephone calls and emails.
• Processing sales on our systems.
• Updating colleagues with job and contract numbers to arrange works.

Skills

Customer service experience

Proficient in Word, Excel and GSuite

Communication skills

Organisational skills

Job description

Overview

Rentokil Initial is seeking a Key Account Administrator to join our dedicated team. If you are passionate about providing excellent customer service and are highly organised, this could be the perfect opportunity for you!

Base pay range

Rentokil Initial Key Account Administrator

Join Our Team and Make a Difference! We are currently seeking a Key Account Administrator to join our dedicated team. If you are passionate about providing excellent customer service and are highly organised, this could be the perfect opportunity for you!

Salary and benefits

• Competitive Salary Package: Start with a basic salary of £23,996 per annum
• Expected OTE: £25,500 per annum, with bonus and commission schemes available
• Benefits: Discount scheme, bonus and career opportunities
• Relocation Package: Up to £5,000 to help you settle in
• Work-Life Balance: Full-time, permanent, Monday to Friday (37.5 hr week)
• Industry-Leading Training: Receive top-notch training to support our customers' needs

Role and responsibilities

The Role As a Key Account Administrator, you will be responsible for handling incoming calls and emails for internal and external stakeholders.

Key Responsibilities

• Handling customer complaints via letters, telephone calls and emails
• Monitoring customer accounts
• Dealing with invoice queries
• Processing sales on our systems
• Supporting the rollout of new processes
• Completing and maintaining customer trackers
• Attending customer meetings
• Updating colleagues with job and contract numbers to arrange works
• Checking visit information

Requirements

• Previous experience in a customer service role
• Proficient in using Word, Excel and GSuite (GDoc)
• Excellent numeracy and literacy skills
• Excellent communication skills
• Strong organisational skills
• Ability to work well within a team
• You may be required to pass a DBS check depending on the role

Benefits

• Opportunities to earn more with regular bonus and commission schemes
• Salary grading system linked to performance for career development
• Private Healthcare scheme
• Enrollment in company pension scheme
• Discounts and cashback with RI Rewards
• Uncapped leads commission – not a sales job, but rewards for passing on leads
• Employee Assistance Programme (EAP) 24/7 to you, your family, and friends
• Long service recognition – extra five days of annual leave after five years
• Refer a Friend – earn up to £1,000

Company and culture

Rentokil Initial (FTSE100) is a large business services company operating in over 90 countries. We focus on the Right People, doing the Right Things, and in the Right Way. We invest in training and developing colleagues to be the best they can be.

Additional information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: IT Services and IT Consulting