Key Account Manager

Fedrigoni Group; Budock Water; On-site; GBP 25,000 - 35,000; Full time

Job summary

Fedrigoni Group is seeking a highly organised Key Account Support Administrator in Budock Water, UK. This role is crucial in supporting the UK Key Account Manager and ensuring exceptional service to distribution partners.

The successful candidate will engage in administration, technical support, data analysis, and project coordination. Applicants should possess strong communication skills and a proactive attitude. A flexible working pattern and a proven account management background are required.

Qualifications

• Proven track record within an account management environment.
• High degree of literacy and aptitude required.
• Flexible working pattern.

Responsibilities

• Support UK Key Account Manager.
• Manage customer data analysis.
• Coordinate projects and service with global teams.
• Handle technical complaint administration.

Skills

Communication

Teamwork

Problem solving

Initiative and enterprise

Creativity

Planning and organising

Self-management

Learning

Technology

Job description

About The Role

We are seeking a highly organised and proactive Key Account Support Administrator to play a key role in supporting our UK Key Account Manager and delivering exceptional service to our distribution partners (merchants). This varied and collaborative role sits at the heart of key account activity, combining administration, technical support, data analysis and project coordination. You will work closely with our distribution partners, as well as internal teams across Fedrigoni UK and our Global Service network, to ensure service excellence, effective communication and continuous improvement. The role also supports product development, rebate programmes, KPI reviews and customer‑led initiatives, helping to strengthen and develop long‑term partner relationships.

Your Responsibilities Include

• Support UK Key Account Manager
• CRM usage
• Relationship building with key account clients internally
• Technical support & administration
• Customer data analysis
• Project coordination
• Service coordination between Fedrigoni UK & Global service teams
• Technical complaint administration (working alongside the Key Account Manager)
• Manage rebate programmes with Key Accounts
• Supporting mill visits with the Key account manager when required
• Key account service review administration against agreed KPI
• Product development administration

The Right Candidate Would Possess The Following Skill Set

• Communication
• Teamwork
• Problem solving
• Initiative and enterprise
• Creativity
• Planning and organising
• Self‑management
• Learning
• Technology

Attributes required for this position

• Proven track record within an account management environment
• Computer knowledge – high degree of literacy and aptitude required
• Flexible working pattern
• A real "can do" attitude

What to expect from our selection process

You will be interviewed by the Head of Commercial (UK), the UK Key Account Manager and the HR Business Partner UK.