Key Account Sales & Operations Leader
Situ
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Benefits offered by this job
Job summary
Situ is seeking an ambitious Key Account Sales Operations Manager to lead the Client Delivery team from our Exeter HQ. You will own commercial performance, client experience and growth by coaching the team, analysing data and driving high conversion across key accounts.
You will partner with senior leaders and cross-functional teams to strengthen partnerships, improve retention and deliver outstanding service across 144+ countries.
Qualifications
- Experience leading client delivery teams and driving commercial performance.
- Ability to use data and insights to improve conversion, margin and client experience.
- Strong relationship-building and stakeholder management in a fast-moving environment.
Responsibilities
- Lead, coach and develop the Client Delivery team to high performance.
- Drive commercial performance, increase conversion and protect margin.
- Manage team performance against KPIs with data-driven insights.
- Embed a phone-first, consultative approach to influence decisions and maximise outcomes.
- Build strong client relationships and support retention and growth across key accounts.
- Collaborate with senior leaders and cross-functional teams to deliver exceptional service.
Skills
Job description
Situ is seeking an ambitious Key Account Sales Operations Manager to lead the Client Delivery team from our Exeter HQ. You will own commercial performance, client experience and growth by coaching the team, analysing data and driving high conversion across key accounts.
You will partner with senior leaders and cross-functional teams to strengthen partnerships, improve retention and deliver outstanding service across 144+ countries.
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