Key Account Sales Operations Manager

Situ; Exeter; On-site; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Birthday Celebration Day

27 Days of Holiday

Private Medical & Dental

24/7 GP Access

Employee Assistance Programme

Electric Car Salary Sacrifice

Workplace Pension

International Travel Opportunities

Job summary

Situ is seeking an ambitious Key Account Sales Operations Manager to lead the Client Delivery team from our Exeter HQ. You will own commercial performance, client experience and growth by coaching the team, analysing data and driving high conversion across key accounts.

You will partner with senior leaders and cross-functional teams to strengthen partnerships, improve retention and deliver outstanding service across 144+ countries.

Qualifications

• Experience leading client delivery teams and driving commercial performance.
• Ability to use data and insights to improve conversion, margin and client experience.
• Strong relationship-building and stakeholder management in a fast-moving environment.

Responsibilities

• Lead, coach and develop the Client Delivery team to high performance.
• Drive commercial performance, increase conversion and protect margin.
• Manage team performance against KPIs with data-driven insights.
• Embed a phone-first, consultative approach to influence decisions and maximise outcomes.
• Build strong client relationships and support retention and growth across key accounts.
• Collaborate with senior leaders and cross-functional teams to deliver exceptional service.

Skills

Team leadership

Client relationships

Data insights

KPI management

Coaching

Commercial ownership

Job description

Department: Operations

Reporting to: Director of Operations

Location: Exeter (Office-Based)

Help people feel at home wherever work takes them!

As part of our team, you'll help us connect clients with exceptional serviced accommodation across the globe, making complex travel and relocation needs feel effortless.

However you've built your career, we'll give you the tools, training and support to thrive. What matters most is your ability to build relationships, solve problems and deliver service with heart.

With a trusted global network spanning 144+ countries and ambitious growth plans, there's never been a more exciting time to join Situ. From our state-of-the-art Exeter HQ, you'll be part of a team that's redefining serviced accommodation on a global scale.

Are you ready for your next step?

We're looking for an ambitious people leader who wants to combine team leadership, client relationship management, and commercial ownership in a role with genuine opportunity for growth.

As our Key Account Sales Operations Manager, you'll lead and develop the Client Delivery team while taking ownership of commercial performance, client experience and business growth. You'll be accountable for team performance across conversion, margin and key KPIs, using insight, data and coaching to drive high performance and continuous improvement.

Working closely with senior leaders, key clients and cross-functional teams, you'll play an important role in some of our most commercially significant relationships, helping to strengthen partnerships, support retention and identify opportunities for growth. You'll champion a commercial, phone-first and consultative approach, coaching the team to influence client decisions, maximise conversion and deliver exceptional outcomes.

As a growing business, we're committed to developing our people and creating opportunities for internal progression.

General Responsibilities and Duties

• Lead, coach and develop the Client Delivery team, creating a high-performance culture with clear accountability and continuous improvement.
• Drive commercial performance, increasing conversion, protecting margin and supporting sustainable revenue growth.
• Manage individual and team performance against KPIs, using data and insights to improve productivity, commercial outcomes and client experience.
• Embed a phone-first, consultative approach, coaching the team to influence booking decisions, maximise conversion and negotiate effectively with property partners.
• Build strong client and stakeholder relationships, ensuring exceptional service delivery whilst leading complex and commercially significant enquiries.
• Take overall accountability for team success, collaborating across the business to support client retention, account growth and Situ's continued growth.

Our Benefits

We're committed to investing in our people. Alongside exciting career opportunities, you'll enjoy a benefits package that supports your health, wellbeing, and personal growth.

Time to recharge

• 27 Days of Holiday (including two rest days) + Bank Holidays
• Birthday Celebration Day
• Paid Length of Service Sabbaticals

Recognition & Experiences

• Quarterly Reward Experiences
• International Travel Opportunities

Health & Wellbeing

• Private Medical & Dental
• 24/7 GP Access
• Employee Assistance Programme

Financial Benefits

• Electric Car, Cycle & Tech Salary Sacrifice Schemes
• Workplace Pension (with increasing employer contributions based on length of service)

Everyday Perks

• Access to Employee Discounts
• Complimentary Office Lunch
• A Host of Social Events & Networking Opportunities

Connected by People

People are at the heart of everything we do!

Our approach shapes every interaction, helping us build lasting relationships, achieve exceptional client retention, and create a workplace where our people can thrive.

Our success is built on strong, long-term relationships and a reputation for delivering outstanding service. As we continue to grow, we're looking for people who share our passion for delivering exceptional experiences and making a genuine difference.