Key Account Manager, UK

Monotype; Greater London; On-site; GBP 65,000 - 95,000; Full time

Benefits offered by this job

Hybrid work arrangements

Competitive compensation with uncapped

Paid time off

Job summary

Monotype seeks a driven Key Account Manager to own a portfolio of enterprise clients across the EMEA region. You’ll grow revenue, renewals, and upsell by aligning Monotype’s fonts and technology to client objectives, while collaborating with marketing, product, and support teams. A strong hunter mindset and consultative selling approach are essential.

Hybrid work arrangement with competitive compensation and uncapped commission; travel up to 25% across the region.

Qualifications

• 4–7 years of proven experience in account management, sales, or customer growth in SaaS or tech.
• Strong hunter mentality within a farmer role, driving new revenue.
• Proven success meeting or exceeding sales and retention goals.
• Excellent communication, negotiation, and presentation skills with senior stakeholders.
• Proactive, entrepreneurial mindset with strong organization and follow-through.
• Experience with CRM technology, Salesforce preferred.

Responsibilities

• Own and grow a portfolio of enterprise accounts, achieving retention and expansion targets.
• Develop and execute strategic account plans to uncover opportunities and drive revenue growth.
• Close upsell and cross-sell opportunities by aligning Monotype's solutions to client needs.
• Act as trusted partner, building credibility through product knowledge and industry insight.
• Lead client conversations end-to-end, including renewals and expansions across business functions.
• Collaborate with marketing, product, and support teams to ensure value delivery.
• Maintain accurate forecasting and CRM data to track performance.
• Stay informed on market trends to position Monotype's solutions effectively.
• Represent the voice of the customer to drive product and GTM strategies.

Skills

Account management

Sales prospecting

Negotiation

Presentation skills

Education

Bachelor's degree in business

Tools

Salesforce

Job description

Are you our “TYPE”? Named "One of the Most Innovative Companies in Design'' by Fast Company, Monotype brings brands to life through type and technology that consumers engage with every day. The company's rich legacy includes a library that can be traced back hundreds of years, featuring famed typefaces like Helvetica, Futura, Times New Roman and more. Monotype specializes in the design, development, licensing, and management of typefaces and font technologies for the world’s biggest global brands and individual creative professionals, offering a wide set of solutions that make it easier for them to do what they do best: design beautiful brand experiences.

Want to learn more about who we are, what we do, and how you can become part of our team of over 1,000 talented employees across the globe? Visit us at www.monotype.com. Monotype is seeking a driven and results-oriented Key Account Manager to join our growing EMEA Sales team. In this role, you’ll own a portfolio of existing enterprise clients, building deep relationships, driving adoption, and identifying new revenue opportunities that help brands unlock the full potential of Monotype’s creative and technology solutions. We’re looking for a self-starter with strong business acumen, a passion for helping clients succeed, and a track record of growing accounts through consultative selling. You’ll have the autonomy to lead strategic conversations, identify opportunities for expansion, and deliver measurable results within some of the world’s most recognized brands.

What you’ll be doing:

• Own and grow a portfolio of existing enterprise accounts, achieving and exceeding retention and expansion targets of 90%+.
• Develop and execute strategic account plans to uncover opportunities, increase adoption, and drive revenue growth.
• Identify, qualify, and close upsell and cross-sell opportunities by understanding client challenges and aligning Monotype’s solutions to their business objectives.
• Act as a trusted partner and advisor, building credibility through product expertise, industry insight, and a consultative approach.
• Lead client conversations end-to-end, including renewals, negotiations, and expansion discussions across key business functions.
• Collaborate closely with marketing, product, and customer support teams to ensure seamless delivery and maximum client value.
• Track performance and pipeline through CRM tools, maintaining accurate forecasting and data-driven decision-making.
• Stay informed on market trends and competitive activity to proactively position Monotype’s solutions and identify whitespace opportunities.
• Represent the voice of the customer internally, sharing insights that drive product innovation and go-to-market strategies.

What we’re looking for:

• Bachelor’s degree in business or related field.
• 4-7 years’ proven experience in account management, sales, or customer growth within SaaS, digital media, or technology environments.
• A hunter mentality within a farmer role—you’re as passionate about nurturing relationships as you are about driving new revenue.
• Demonstrated success in meeting or (preferably) exceeding sales and retention goals.
• Excellent communication, negotiation, and presentation skills, with the ability to engage senior-level decision-makers across creative, marketing, and procurement teams.
• A proactive, entrepreneurial mindset with exceptional organization and follow-through.
• Strong abilities in prospecting, planning, and implementing Account and Territory Management strategies.
• Familiarity with AI-powered sales tools (e.g., prospecting, forecasting) and an interest in applying AI to improve sales performance and customer engagement.
• Understanding of CRM technology required, experience with Salesforce is preferred.
• Ability to travel domestically up to 25% annually

What’s in it for you:

• Hybrid work arrangements and competitive paid time off programs.
• Competitive compensation with corporate bonus program & uncapped commission for quota-carrying Sales
• A creative, innovative, and global working environment in the creative and software technology industry
• Highly engaged Events Committee to keep work enjoyable.
• Reward & Recognition Programs (including President's Club for all functions)
• Professional onboarding program, including robust targeted training for Sales function
• Development and advancement opportunities (high internal mobility across organization)

Monotype is an Equal Opportunities Employer.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

#LI-DNI

No other company does as much with type as Monotype. Our library is home to many of the most celebrated and influential typefaces of our time. And we've developed the technologies that bring type to the screen for millions of consumer products and user interfaces worldwide. Wherever you see type, both now and in the future, there's a good chance we're behind it.