Key Account Manager Italian Speaking

Monotype; Greater London; On-site; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Hybrid work

Bonus & uncapped commission

Global team environment

Events committee

Presidents Club

Targeted sales onboarding

Internal mobility opportunities

Job summary

Monotype seeks a driven Key Account Manager to own a portfolio of enterprise clients in the EMEA region within a hybrid setup. You’ll drive adoption, expansion, and revenue, balancing consultative selling with strong business acumen to deliver measurable results for world‑class brands.

You’ll build strategic plans, lead negotiations, and collaborate with marketing, product and support teams to maximize value. Fluency in English and Italian is required, with a passion for growth.

Qualifications

• Bachelor's degree in business or related field.
• Fluent in English and Italian, with strong communication skills.
• 4–7 years’ experience in account management, sales or customer growth within SaaS, digital media or technology.
• Hunter mentality in a farmer role, with ability to nurture relationships and drive revenue.
• Proven track record of meeting or exceeding sales and retention goals.

Responsibilities

• Own and grow a portfolio of existing enterprise accounts, achieving high retention and expansion targets.
• Develop and execute strategic account plans to uncover opportunities and drive revenue growth.
• Identify and close upsell/cross-sell opportunities by aligning Monotype solutions to client goals.
• Lead client conversations end-to-end, including renewals, negotiations and expansions.
• Collaborate with marketing, product and support to maximize client value and ensure seamless delivery.
• Maintain accurate forecasting and pipeline visibility in CRM, tracking performance and trends.

Education

Bachelor's degree in business or related field

Tools

Salesforce

Job description

Named 'One of the Most Innovative Companies in Design' by Fast Company, Monotype brings brands to life through type and technology that consumers engage with every day. The company's rich legacy includes a library that can be traced back hundreds of years, featuring famed typefaces like Helvetica, Futura, Times New Roman and more. Monotype specializes in the design, development, licensing and management of typefaces and font technologies for the world’s biggest global brands and individual creative professionals, offering a wide set of solutions that make it easier for them to do what they do best: design beautiful brand experiences. Want to learn more about who we are, what we do, and how you can become part of our team of over 1,000 talented employees across the globe? Visit us at www.monotype.com.

Monotype is seeking a driven and results-oriented Key Account Manager to join our growing EMEA Sales team. In this role, you’ll own a portfolio of existing enterprise clients, building deep relationships, driving adoption, and identifying new revenue opportunities that help brands unlock the full potential of Monotype’s creative and technology solutions. We’re looking for a self-starter with strong business acumen, a passion for helping clients succeed, and a track record of growing accounts through consultative selling. You’ll have the autonomy to lead strategic conversations, identify opportunities for expansion, and deliver measurable results within some of the world’s most recognized brands.

What you’ll be doing:

• Own and grow a portfolio of existing enterprise accounts, achieving and exceeding retention and expansion targets of 90%+.
• Develop and execute strategic account plans to uncover opportunities, increase adoption, and drive revenue growth.
• Identify, qualify and close upsell and cross-sell opportunities by understanding client challenges and aligning Monotype’s solutions to their business objectives.
• Act as a trusted partner and advisor, building credibility through product expertise, industry insight and a consultative approach.
• Lead client conversations end-to-end, including renewals, negotiations and expansion discussions across key business functions.
• Collaborate closely with marketing, product and customer support teams to ensure seamless delivery and maximize client value.
• Track performance and pipeline through CRM tools, maintaining accurate forecasting and data-driven decision-making.
• Stay informed on market trends and competitive activity to proactively position Monotype’s solutions and identify whitespace opportunities.
• Represent the voice of the customer internally, sharing insights that drive product innovation and go-to-market strategies.

What we’re looking for:

• Bachelor's degree in business or related field.
• Fluent in English and Italian.
• 4-7 years’ proven experience in account management, sales or customer growth within SaaS, digital media or technology environments.
• A hunter mentality within a farmer role—you’re as passionate about nurturing relationships as you are about driving new revenue.
• Demonstrated success in meeting or (preferably) exceeding sales and retention goals.
• Excellent communication, negotiation and presentation skills, with the ability to engage senior-level decision-makers across creative, marketing and procurement teams.
• A proactive, entrepreneurial mindset with exceptional organization and follow-through.
• Strong abilities in prospecting, planning and implementing account and territory management strategies.
• Familiarity with AI-powered sales tools (e.g., prospecting, forecasting) and an interest in applying AI to improve sales performance and customer engagement.
• Understanding of CRM technology required, experience with Salesforce is preferred.
• Ability to travel domestically up to 25% annually.

What’s in it for you:

• Hybrid work arrangements and competitive paid time off programs.
• Competitive compensation with corporate bonus program & uncapped commission for quota-carrying Sales.
• A creative, innovative and global working environment in the creative and software technology industry.
• Highly engaged Events Committee to keep work enjoyable.
• Reward & Recognition Programs (including President's Club for all functions).
• Professional onboarding program, including robust targeted training for Sales function.
• Development and advancement opportunities (high internal mobility across organization).

Monotype is an Equal Opportunities Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.