Key Account Manager

RSK Group; Cardiff; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Salary sacrifice for electric vehicles

Smart Health/digital GP service

Additional leave for long service

Cycle to work scheme

Life assurance - 3x salary

Job summary

MSS Water Ltd in Cardiff, part of the RSK Group, is seeking a Key Account Manager to join the team. You will manage key client accounts, ensure contract fulfilment and exceed client expectations, while collaborating with senior leadership.

The role focuses on sustaining relationships, achieving financial targets, and delivering high standards of service. You will lead client meetings, monitor performance, and support junior colleagues.

Qualifications

• Experience in account management within a service-oriented industry.
• Strong customer focus with proven relationship management skills.
• Financial acumen with a history of meeting budget and revenue targets.
• Knowledge of health and safety regulations and operational best practices.
• Excellent communication and organizational abilities.

Responsibilities

• Client Relationship Management: Develop and manage assigned key accounts to strengthen client relationships and meet contractual obligations.
• Financial Oversight: Oversee the P&L for assigned accounts, focusing on financial health and profitability.
• Operational Leadership: Ensure effective delivery of services through daily management of site staff and meeting commercial targets.
• Client Meetings: Lead regular client meetings to maintain open communication and align on project goals.
• Performance Monitoring: Track and report on operational and financial performance to leadership.

Skills

Account management

Customer relationships

Financial acumen

HSE knowledge

Communication

Organizational skills

Job description

MSS Water Ltd and the RSK Group have an exciting new position for a Key Account Manager to join the team based in Cardiff, UK.

The MSS Group is a specialist provider of facilities, industrial and environmental services with expertise in hazardous, highly regulated and complex environments.

This is a full time, permanent position.

The Role:

The Key Account Manager (KAM) is responsible for managing key client accounts, ensuring contract fulfilment, and exceeding client expectations. This role focuses on sustaining client relationships, achieving financial targets, and ensuring high standards of service delivery. The KAM will collaborate with senior leadership, provide support to junior team members, and contribute to departmental improvements.

Key Responsibilities:

• Client Relationship Management: Manage and develop assigned key accounts to strengthen client relationships and meet contractual obligations.
• Financial Oversight: Oversee the Profit & Loss (P&L) for assigned accounts, focusing on financial health and profitability.
• Operational Leadership: Ensure the effective delivery of services through daily management of site staff, meeting all commercial and financial targets.
• Client Meetings: Lead regular client meetings to maintain open communication, address issues, and align on project goals.
• Performance Monitoring: Track and report on operational and financial performance, providing updates to the Business Unit Lead and Senior Leadership.

Qualifications & Experience:

• Experience in account management within a service-oriented industry. Water treatment industry experience would be desirable.
• Strong customer focus with proven relationship management skills.
• Financial acumen with a history of meeting budget and revenue targets.
• Knowledge of health and safety regulations and operational best practices.
• Excellent communication and organizational abilities.

Salary & Benefits:

• Salary sacrifice for purchase of electric vehicles
• Salary between £30,000 & £35,000 depending on experience
• Smart Health/digital GP service
• Permanent additional day' annual leave for 5, 10 & 15 years - MSS
• For the year only - additional day' annual leave for 10, 20, 30, 40 & 50 years - RSK
• Cycle to work scheme.
• Wellbeing ambassadors - network of internal mental health first aiders
• Gym/lifestyle discounts
• Bereavement counselling
• Life assurance - 3 x annual salary payment for death in service

The RSK Group are an equal opportunity company

#Water #Environmental #rskfamily

The RSK Group do not accept unsolicited cv's from agencies.