Key Account Manager - Automotive

Dekra Automotive Ltd; Essex; Remote; GBP 40,000 - 45,000; Full time

Benefits offered by this job

Company car

Job summary

DEKRA Automotive is seeking a Field-based Key Account Manager in the UK to build trusted relationships with major automotive customers, improving uptime and fleet performance while delivering first-class service through our dealer network.

You will analyze performance, coordinate solutions, and drive improvement initiatives with internal teams to enhance the customer experience and profitability.

Qualifications

• Proven experience as an Aftersales Account Manager or similar in automotive.
• Excellent communication and interpersonal skills.
• Strong business planning and problem-solving skills.
• Ability to manage multiple projects with attention to detail.
• Full UK driving licence and right to work in the UK.

Responsibilities

• Be the lead contact for assigned key accounts, building strong relationships.
• Support customers with in-life service, queries, coordinating remedial actions.
• Monitor fleet performance, identify trends, develop improvement plans.
• Work with dealers and repair partners, ensure SLAs are met.
• Arrange meetings between customers, dealers and repair agents.
• Produce customer visit reports and manage account projects.
• Present monthly and quarterly performance reports.
• Manage a commercial support budget.
• Collaborate with internal teams: Parts, Sales, Quality, Engineering.
• Identify opportunities to improve processes, service standards, efficiency.

Skills

Account management

Relationship building

Communication

Analytical ability

Driving licence

Negotiation

Team collaboration

Tools

Excel

PowerPoint

Word

Job description

Key Account Manager Automotive

Location: Field Based South England. Head Office IVECO HQ in Basildon.
Salary: £40,000 £45,000 DOE + Company Car
Company: DEKRA Automotive (DAL)
Contract: Full-time, permanent

Do you want to boost the future towards a safe, secure and sustainable world

At DEKRA we deal with future topics in every field of work: from vehicle inspection to cyber security, from product testing to clean energies or from automated driving to artificial intelligence.

We anticipate technical developments early on and drive industry transformation as thought leaders.

For the exciting tasks that lie ahead we are looking for skilled and passionate people who want to grow and achieve their best in a global team.

Enthusiasts wanting to do meaningful work and to make a contribution as a trusted partner for our clients and for society. People like you.

A Day in the Life and the Impact You'll Make

As a Key Account Manager Automotive, you'll build and develop strong relationships with key automotive customers, helping them improve vehicle uptime and fleet performance while ensuring they receive a first-class service from the brand and dealer network. Working closely with customers, dealers and internal teams, you'll analyse performance, identify trends, coordinate solutions and drive improvement initiatives that deliver a better customer experience.

What You'll Do

• Act as the lead point of contact for your assigned key accounts, building strong and lasting customer relationships.


• Support customers with in-life service, technical and operational queries, coordinating remedial actions and support programmes.


• Monitor fleet performance, identify trends and develop action plans to improve vehicle uptime and customer satisfaction.


• Work closely with dealers and repair partners, ensuring agreed SLAs are met and investigating areas of non-compliance.


• Arrange and facilitate meetings between customers, dealers and repair agents to resolve operational challenges.


• Produce high-quality customer visit reports and manage account projects, ensuring they are delivered to time and within budget.


• Produce and present monthly and quarterly performance reports for assigned accounts.


• Manage an agreed commercial support budget.


• Work collaboratively with internal teams including Parts, Sales, Quality, Engineering and dealer partners.


• Identify opportunities to improve processes, service standards, efficiency and profitability.

What You'll Bring

• Proven experience as an Aftersales Account Manager, Key Account Manager or similar role within the automotive industry.


• Excellent communication and interpersonal skills, with the ability to build productive partnerships and influence stakeholders at all levels.


• Strong business planning, organisational and problem-solving skills.


• Excellent analytical ability, with the confidence to interrogate data, identify trends and drive appropriate actions.


• Experience delivering client-focused solutions that support customer needs.


• Ability to manage multiple account management projects while maintaining a high level of attention to detail.


• Commercially aware, motivated and adaptable, with a strong drive to succeed.


• Good technical knowledge of commercial vehicles.


• Strong presentation and IT skills, particularly Excel, PowerPoint and Word.


• Full clean UK driving licence and the right to work in the UK.

The Role

This is a field-based UK-wide position, with approximately % of your time spent with dealers or customers.

The role will involve regular travel, with occasional overnight stays required.

You'll work closely with customers, dealer partners and colleagues across the wider DEKRA Automotive business to deliver a consistently high standard of service and support.

What You'll Receive for the Value You Bring

• £40,000 £45,000 salary, depending on experience


• Company car


• Field-based UK-wide role


• Opportunity to work with major automotive customers and dealer partners


• Development opportunities within DEKRA Automotive

DEKRA People Values

• Responsibility for Safety putting safety at the heart of what we do.


• Entrepreneurship creating opportunities and taking personal responsibility.


• Customer Orientation putting customer satisfaction at the centre of our work.


• Integrity acting honestly, ethically and responsibly.


• Team Spirit working collaboratively, sharing knowledge and supporting one another.

Let's create a safer world today.

At DEKRA we value your unique experiences, perspectives, and backgrounds. We are committed to an inclusive workplace for all team members!

No agencies please.