Service Specialist

Ecolab; Norwich; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Paid training program

Company service vehicle

Long term career path in service, sale

Flexible, independent work environment

Access to best-in-class resources and

Performance bonuses

Company iPhone

Company van

Job summary

Ecolab’s Pest Elimination team is seeking a Service Specialist to protect facilities such as restaurants, hotels, hospitals and schools from pests. You will manage a commercial route, deliver timely detections, eliminations and prevention strategies, and uphold brand protection with a focus on safety and customer service.

You will lead and train team members, handle onboarding, audits, and field reviews, and use Apple devices to document issues while building strong relationships with customers

Qualifications

• RSPH Level 2 qualification required.
• Experience with pest detection and elimination for commercial customers.
• Willingness to be on the out-of-hours rota and meet business needs.

Responsibilities

• Assist the District Manager with day-to-day tasks.
• Lead, coach and support team members.
• Onboard and train new staff.
• Complete quality audits and field accompaniment reviews.
• Present at Service Excellence meetings.
• Build effective relationships with customers and partners to apply best practices.

Skills

People management

Coaching

Team leadership

Pest control knowledge

Safety compliance

Education

RSPH Level 2 qualification

Tools

Apple devices

Job description

See why Food Processing Magazine honored Ecolab Pest Elimination as The Top Pest Management Company!

Ecolab is seeking a Service Specialist to join its industry leading Pest Elimination team. In this position, you will provide timely and cost effective pest detection, elimination and prevention solutions to an established route of commercial customers. You'll provide brand protection to your around-the-clock customers including commercial businesses such as restaurants, hotels, hospitals, nursing homes, schools, retail stores, and food and beverage processing plants.

What’s In It For You

• Enjoy a paid training program allowing you to learn from successful professionals
• Receive a company service vehicle for business use
• Opportunity for a long term, advanced career path in service, sales, or management
• Flexible, independent work environment where you will manage a monthly schedule
• Access to best in class resources, tools, and technology
• Grow your income as you drive growth
• Thrive in a company that values a culture of safety to include top-notch safety training and personal protection equipment

What You Will Do

• Assist the District Manager with day to day management tasks
• Leading, coaching and supporting the members of the team
• Onboarding and training of new team members
• Completion of Quality audits and Field accompaniment reviews for team members
• Presenting at Service Excellence team meetings
• Establish effective working relationships with a variety of customers and partner with them on best practices to identify and solve pest problems.
• Keep abreast of Ecolab's product/service offerings and industry conditions, to enhance service and sales of pest prevention/elimination solutions.
• Use Apple technology to manage service and document structural, sanitation and pest issues.
• Deliver a quality inspection and treatment service to exceed customer expectation and specification.
• Provide customers with written evidence of service delivered and advice for maintaining pest free conditions.
• Apply pesticides in accordance with label recommendations and comply with relevant legislation.
• Plan work routes efficiently and productively and achieve 100% state of service
• Accurately submit reports and other related paperwork as required at specified time intervals.

Position Details

• RSPH Level 2 qualification
• Requirement to be on the out of hours rota and meet the needs of the business where required
• Working in challenging environments for a wide range of commercial customers
• Company van or prepaid travel card available for business purposes

What’s in it for you?

• Salary up to £30,000. dependant on experience
• Additional £1,750. London Weighting Allowance if you reside in the M25 area
• Investment in your training, development, and qualifications
• 25 days holiday plus 8 days Bank Holiday
• 4% Flexible Benefits. A wide range of benefits (extended to families) or to be used as salary increase
• Pension and 4 x annual salary Life Assurance benefits
• Bonus opportunity of up to 5%
• Opportunity to purchase company shares
• Performance bonus, overtime, and commission available
• Company Van
• Company iPhone
• A long-term career within a business that recognises the talent to progress, inclusive of global opportunities

Our Commitment to a Culture of Inclusion & Belonging

Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.

Our Commitment to Diversity and Inclusion - At Ecolab, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, colour, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.

In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affimative action (AA). Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce. Ecolab is a place where you can grow your career, own your future and impact what matters.