Key Account Manager

Time Recruitment Solutions Ltd; Newcastle upon Tyne; Remote; GBP 70,000 - 120,000; Full time

Benefits offered by this job

Bonus

Car Allowance

Benefits

Job summary

Time Recruitment Solutions Limited is seeking an experienced Key Account Manager to lead major retail client accounts across the UK, directing nationwide rollout, refurbishment and fit-out programmes. You will manage turnover, profitability and client relationships, acting as the primary liaison with stakeholders and leading project teams to deliver on time and within budget.

This senior role offers autonomy, a strategic leadership path and the chance to drive revenue growth across established

Qualifications

• Proven experience within retail construction, shopfitting or fit out.
• Experience managing major client accounts within a framework or rollout environment.
• Track record overseeing multiple projects and operational teams.
• Strong commercial acumen with responsibility for turnover, margin and profit performance.
• Excellent client-facing and relationship management skills.
• Experience leading Project Managers, Site Managers and Working Foremen.
• Background that progressed through Project Management, Contracts Management, Operations or Account Management.
• Strong leadership, communication and organisational skills.
• Ability to operate at both strategic and operational level.

Responsibilities

• Manage and develop major retail client accounts across the UK.
• Take ownership of turnover, profitability and commercial performance.
• Lead client relationship management and become the primary point of contact for key stakeholders.
• Oversee nationwide rollout, refurbishment and fit out programmes.
• Manage and support Project Managers, Site Managers and delivery teams.
• Ensure projects are delivered safely, on time, within budget and to client expectations.
• Work closely with commercial teams to manage forecasts, budgets and financial performance.
• Drive continuous improvement and operational efficiency across accounts.
• Support business development activities and identify opportunities for account expansion.
• Report on performance, pipeline activity and strategic growth plans.

Skills

Client relationship management

Leadership

Strategic planning

Retail/construction domain knowledge

Budgeting and profitability

Project management

Negotiation

Business development

Job description

Key Account Manager

Retail Construction, Fit Out & Rollout Projects

Excellent Salary + Bonus + Car Allowance + Benefits

Are you currently managing major retail accounts within the construction, shopfitting or fit out sector and looking for the opportunity to take full ownership of a significant portfolio?

A well-established national contractor is seeking an experienced Key Account Manager to support the continued growth of several long-standing retail accounts. This is a senior leadership position offering the opportunity to manage a substantial account portfolio, oversee nationwide project delivery and play a key role in the strategic development of client relationships.

The business delivers refurbishment, fit out, rollout and maintenance programmes for some of the UK's most recognised retail brands across a range of formats, from concession and small-format works through to large-scale store developments.

The Opportunity

You'll take responsibility for the successful delivery, growth and commercial performance of a key client portfolio, managing multiple projects simultaneously across a national framework environment.

Working closely with senior leadership, you'll be responsible for maintaining exceptional client relationships, driving profitability, managing operational teams and identifying opportunities for continued account growth.

Key Responsibilities

• Manage and develop major retail client accounts across the UK.
• Take ownership of turnover, profitability and commercial performance.
• Lead client relationship management and become the primary point of contact for key stakeholders.
• Oversee nationwide rollout, refurbishment and fit out programmes.
• Manage and support Project Managers, Site Managers and delivery teams.
• Ensure projects are delivered safely, on time, within budget and to client expectations.
• Work closely with commercial teams to manage forecasts, budgets and financial performance.
• Drive continuous improvement and operational efficiency across accounts.
• Support business development activities and identify opportunities for account expansion.
• Report on performance, pipeline activity and strategic growth plans.

About You

We are interested in speaking with individuals who have:

• Proven experience within retail construction, shopfitting or fit out.
• Experience managing major client accounts within a framework or rollout environment.
• A track record of overseeing multiple projects and operational teams simultaneously.
• Strong commercial acumen with responsibility for turnover, margin and profit performance.
• Excellent client-facing and relationship management skills.
• Experience leading Project Managers, Site Managers and Working Foremen.
• A background that has progressed through Project Management, Contracts Management, Operations or Account Management positions.
• Strong leadership, communication and organisational skills.
• Ability to operate at both strategic and operational level.

What's on Offer?

• Senior leadership opportunity within a growing business.
• Responsibility for a significant client portfolio.
• Autonomy to develop and grow accounts.
• Long-term career progression.
• Attractive salary and benefits package.
• National role with flexibility around location.

This opportunity would suit an experienced Key Account Manager, Senior Contracts Manager, Operations Manager, Regional Contracts Manager or Senior Project Manager looking to step into a commercially focused leadership role within the retail fit out and construction sector.