Key Account Manager

Mitie Cleaning & Hygiene Services; London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading facilities management and professional services company is seeking a Key Account Manager to successfully manage and develop client relationships in the waste sector. The ideal candidate will oversee waste contracts, maintain client compliance with environmental regulations, and identify service enhancement strategies to ensure operational efficiency. With a strong focus on communication and organisational skills, this role offers a competitive salary and various employee benefits, including financial wellbeing assistance and flexible lifestyle benefits.

Benefits

Flexible lifestyle benefits

Cycle-to-work scheme

Enhanced pension contributions

High street discounts

Cash prizes through Mitie Stars

Qualifications

• Experience in the waste industry and knowledge of waste and recycling best practices.
• Ability to engage with people at all levels of the organization.
• Excellent presentation and planning skills.

Responsibilities

• Manage and develop clients across the Managing Agent Sector.
• Maintain and develop client relationships to grow waste services.
• Implement strategic waste management plans to meet client objectives.

Skills

Communication

Time Management

Organisational Skills

Multitasking

Customer Care

Understanding of Health and Safety Practices

Job description

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Job Overview

Successfully manage and develop clients across the Managing Agent Sector.

Better places, thriving communities.

Job Overview

Successfully manage and develop clients across the Managing Agent Sector.

Main Duties

• Management of waste contracts for multiple clients, in line with contract specification.
• Maintain and develop client relationships with a view to maintaining and growing waste services.
• Identifying innovative opportunities for services beyond traditional waste collection.
• Maintain, monitor and develop the relationship with all relevant subcontractors
• Develop and implement strategies for service enhancement and cost savings
• Monitoring quality and accuracy of Management Information reports produced and submitted by the MI team.
• Monitoring quality and accuracy of invoices produced and submitted by the Finance team.
• Monitoring quality and accuracy of waste data on Mitie Waste's WR1 system.
• Submitting and implementing strategic waste management plans in line with our client's environmental and accreditation objectives
• Ensuring client compliance with current and future environmental & Health and Safety regulations and legislation;
• Auditing both suppliers and clients sites
• Ensure that contracts are run safely and efficiently to the required standard. To liaise with clients and monitor site operations if appropriate.
• First point of contact for client queries on waste related activities
• Attending Client meetings as required.
• Liaise with Mitie Waste Finance team to ensure debt and WIP is minimised. Where appropriate, implement action plans to reduce debt and WIP.
• Investigation and resolution of clients complaints and concerns.
• Create a positive safety culture on client sites in line with client and Mitie requirements
• Identifying account growth opportunities
• Managing all waste equipment on site ensuring staff are training and service inspections maintained
• Advise all stakeholders in the correct methods of waste segregation carring out staff training and education
  
  

What we are looking for

• Has excellent communication, written, time management and organisational skills;
• Has the ability to multitask and manage multiple projects at once
• Has experience in the waste industry with a working knowledge of waste and recycling best practice, including innovative approaches for the future treatment of waste
• Knowledge or experience in Contract Management, Hazardous and Non-Hazardous waste management.
• Experience in handling and packaging of waste chemicals would be an advantage.
• Can communicate with people across all levels of the organisation;
• Has good presentation and planning skills
• Managing change and Customer Care experience/skills
• Understanding of Health and Safety practices
• Approachable and hard working with a ‘can do' approach
  
  

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Divya Madaan at [e-mail].

Since 1987, Mitie’s 72,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

• Apply Now
  
  

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Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Facilities Services

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