Key Account Manager

Liang&Eimil; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company in luxury furniture and interior design is seeking an Account Manager to enhance client relationships and drive growth. In this full-time role, you'll leverage excellent communication skills and a customer-focused mindset, managing key accounts and collaborating across various departments to deliver tailored solutions.

Qualifications

• Proven experience as an Account Manager in A&D and hospitality sectors.
• Excellent verbal and written communication skills.
• Solid understanding of sales performance metrics.

Responsibilities

• Serve as the primary point of contact for assigned client accounts.
• Build and maintain strong, long-lasting client relationships.
• Prepare and deliver presentations and proposals.

Skills

Communication

Analytical Skills

Negotiation

Problem Solving

Presentation

Education

Bachelor’s degree in Business, Marketing, or related field

Tools

CRM software

MS Office

Job description

3 days ago Be among the first 25 applicants

Liang & Eimil is a UK company that offers commercial and residential upholstery and premium collections for luxury furniture, lighting, and accessories for the interior design industry. With a focus on creative solutions, we aim to add value to our clients' businesses by providing quality, design, value, and service. Our showroom is open to all trade customers, showcasing our unique designs and style.

Job Summary:

The Account Manager will be responsible for managing and nurturing relationships with existing clients, ensuring satisfaction and retention, while identifying opportunities for growth and cross-selling. This role requires excellent communication, analytical, and organizational skills, as well as a customer-focused mindset.

Key Responsibilities:

• Serve as the primary point of contact for assigned client accounts.
• Build and maintain strong, long-lasting client relationships.
• Understand client needs and objectives to provide strategic guidance and solutions.
• Prepare and deliver presentations and proposals.
• Collaborate with internal departments (e.g., marketing, logistics, design, finance) to ensure timely and successful delivery of solutions.
• Monitor account performance and identify areas for improvement.
• Negotiate contracts and close agreements to maximize profit.
• Resolve client issues and complaints effectively and in a timely manner.
• Maintain accurate records of all account activity using CRM tools.
• Forecast and track key account metrics.

Qualifications:

• Bachelor’s degree in Business, Marketing, or a related field.
• Proven work experience as an Account Manager in the Architecture & Design (A&D) and hospitality sector.
• Demonstrable ability to communicate, present, and influence key stakeholders at all levels.
• Solid experience with CRM software and MS Office (particularly MS Excel).
• Strong understanding of sales performance metrics.
• Excellent listening, negotiation, and presentation abilities.
• Strong verbal and written communication skills.
• Experience in interior design, furniture, or luxury goods industries.
• Creative problem-solving.
• Understanding of product lifecycle and client support.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Wholesale Furniture and Home Furnishings

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