Key Account Manager

LINK Mobility; London; Hybrid; GBP 40,000 - 70,000; Full time

Job summary

LINK Mobility is seeking a Key Account Manager to join their dynamic team in London. This hybrid role involves managing high-potential accounts, driving revenue growth, and collaborating with various internal teams to deliver innovative solutions. The ideal candidate will have extensive experience in account management and a strong focus on customer relationships, making a significant impact in a rapidly advancing tech industry.

Benefits

Dynamic international work environment

Growth opportunities for personal and professional development

Employee share purchase program

Qualifications

• 4+ years of experience in account management or sales roles.
• Experience with large enterprise customers.
• Fluent in English, both speaking and writing.

Responsibilities

• Develop trusted relationships across all levels in allocated accounts.
• Drive profitable revenue growth within customer relationships.
• Lead the budgeting and forecasting process for accounts.

Skills

Account Management

Sales

Customer Relationship Management

Communication

Negotiation

Education

Degree (ideally)

Tools

Salesforce

Job description

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We're looking for a Key Account Manager to join our united, dedicated, and enthusiastic team at LINK Mobility, Europe’s leading provider of mobile messaging.

At LINK, we connect businesses to customers through our communications products and services that drive engagement and satisfaction during each stage of the customer journey.

You're probably already familiar with us: we're behind the messages you receive via SMS, WhatsApp, email, or even to check-in for your upcoming flight, receive delivery notifications, cash in a mobile coupon to your favorite store, and so much more.

It’s an exciting time to join LINK as we develop our award-winning communications platform as a service (CPaaS) offerings in this rapidly advancing tech industry.

This is a hybrid role that blends account growth with new logo acquisition. You’ll manage a portfolio of high-potential accounts, deepening relationships and identifying upsell opportunities—while also hunting for new customers across priority verticals like retail, logistics, and finance.

You will be responsible for managing relationships with customers, responding to their needs, and working with them to expand their value to LINK Mobility whilst delighting the client with new and innovative solutions.

You will be at the center of everything relating to your account, managing relationships with senior stakeholders both at the client and internally, working closely with the Customer Success Managers to build new and exciting campaigns or capabilities for your client, and managing the commercial and contractual relationship.

The solutions you provide could include anything from delivering personalized SMS marketing, to complex authentication for financial services, or chatbot solutions using WhatsApp or RCS (Rich Communications Services) to support customer care.

Everything you do will be aligned to our mission of creating valuable conversations for our customers.

Responsabilities

• Develop trusted relationships across all levels and teams in your allocated accounts including the C suite. Become the trusted advisor and demonstrate value at all levels.
• Through those relationships and your unique knowledge of the market and the needs of each individual account, you will:
• Drive profitable revenue growth year on year within your nominated customer relationships. This will be through a combination of growing existing use cases and implementing new use cases across a range of product solutions.
• Drive the internal account strategy and plan to maximise the relationship and ensure that clients are both retained and grown.
• Respond quickly and efficiently to all client requests including RFPs and lead the project team for any delivery project.
• Know the numbers for your client and take proactive action if there are changes in revenues, margins, support tickets or overall client satisfaction.
• Lead the budgeting and forecasting process for your accounts.
• Drive new business through outbound prospecting, networking, and inbound leads.
• Maintain accurate pipeline and forecast in Salesforce.
• Lead any commercial negotiations, pitches or dispute resolution processes.
• Own the account review governance and ensure that a robust plan of reviews, meetings and engagement events are delivered
  
  

WE HOPE YOU HAVE

• Fluent Englishin both speaking and writing.
• 4+ years of experience working in account management or sales roles with large enterprise customers, ideally working with a SaaS, technology or telecoms vendor.
• You are highly organized and collaborative with a flair for building innovative commercial solutions
• You have an entrepreneurial spirit in your activity in growing your customer relationships and exceeding revenue targets.
• You embrace teamwork and internal collaboration. You'll be working with multiple teams on a regular basis (Sales, Marketing, Support, Product, etc.)
• You are adaptive. You love an ever-changing environment where you are constantly improving yourself, your team, and your approach.
• You have exceptional verbal and written communication skills with the ability to present to a diverse audience both internally and externally.
• Telecoms or SaaS experience would be an advantage but the ability to manage and drive complex relationships is the key to this role.
  
  

OUR IDEAL MATCH IS

• Ideally degree educated but not essential.
• Familiarity with Salesforce would be an advantage
• Self-motivated team player who has fresh ideas when it comes to driving value from customers.
• A real go-getter who takes the initiative to get things done.
  
  

WE CAN OFFER YOU

• A dynamic, international work environment
• Growth opportunities supporting personal and professional development
• Eligibility to enroll in LINK’s employee share purchase program, which provides a 20% discount on company stock purchased by permanent employees
• All benefits are subject to local terms and regulations and may be changed during the employment
  
  

LOCATION: Remote, UK

Apply as soon as possible. Applications are evaluated on an ongoing basis.

LINK Mobility is publicly listed on the Oslo Stock Exchange with offices in 18 countries throughout Europe. We continue to experience strong organic growth and recurring revenue as businesses move more activities onto mobile platforms. In 2023, LINK Mobility had a total turnover of 6.3 billion NOK.

Every employee is an important member of LINK Mobility. We do not tolerate discrimination of any kind – whether active or passive – based on ethnicity, national origin, religion, disability, gender, sexual orientation, marital or parental status, union membership, political views, age, or any other characteristic that results in compromising the principle of equality. LINK regards diversity as a lever for innovation and profitability.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Telecommunications

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