Key Account Manager

JR United Kingdom; Liverpool City Region; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player seeks a dynamic Account Manager to enhance customer engagement and drive sales. This role involves visiting sites to understand customer needs, demonstrating innovative products, and strategically managing your sales area. With a strong focus on teamwork and personal growth, you will have the opportunity to thrive in a supportive environment that values diversity and inclusion. Join a company recognized as a top employer and contribute to meaningful improvements in productivity, safety, and sustainability within the construction industry.

Benefits

Private healthcare

Life insurance

Wellbeing support

6% pension contribution

Company vehicle

Fuel/charging card

Laptop

Mobile phone

33.5 days’ holiday

Incentives for travel

Qualifications

• Experience in customer-facing roles or sales is essential.
• Strong problem-solving skills to identify and meet customer needs.

Responsibilities

• Engage with customers to understand their needs and provide tailored solutions.
• Manage sales area strategically using CRM tools.

Skills

Customer-facing experience

Sales experience

Solution-oriented mindset

Organizational skills

Resilience and adaptability

Tools

Salesforce

Job description

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Account Manager Role at Hilti

As an Account Manager, you are the face of Hilti and the foundation of our direct sales model. Your role involves engaging in meaningful interactions with customers and adopting a consultative approach to support their productivity, safety, and sustainability improvements.

Who is Hilti?

Hilti is a global leader in innovation, enhancing productivity, safety, and sustainability within the construction industry and beyond. We foster strong customer relationships to create products and solutions that make construction better. Our diverse team of 34,000 employees across more than 120 countries is committed to exploring possibilities, leveraging potential, and growing careers. Hilti Great Britain has been recognized as a top employer for nearly two decades and is ranked in the top 20 UK’s Best Workplaces by the Great Place to Work institute.

What does the role involve?

• Visiting sites and customers to understand their needs and providing tailored solutions.
• Demonstrating innovative products and software on-site.
• Developing focus customers and uncovering new business opportunities.
• Managing your sales area strategically and operationally, utilizing CRM tools like Salesforce.

What do we offer?

• Inclusive global team environment with growth opportunities.
• Extensive onboarding, training, and company events in Manchester.
• Incentives such as trips to New York City, Milan, and Miami.
• Performance-based salary increases through our Star Development Programme.
• 33.5 days’ holiday including Bank Holidays, with options to buy extra days.
• Private healthcare, life insurance, wellbeing support, and a 6% pension contribution.
• Company vehicle, fuel/charging card, laptop, and mobile phone.
• Referral reward of £2,000 for successful candidate referrals.

What do you need?

• Customer-facing or sales experience in any industry.
• Solution-oriented mindset to identify customer needs and provide suitable solutions.
• Alignment with our values: commitment, teamwork, courage, and integrity.
• Resilience, adaptability, and ability to interact with all customer levels.
• Motivation and curiosity to learn and grow.
• Excellent organizational skills and ability to work independently.
• Full manual UK driving license (disclose points and expiry dates if applicable).

Who should apply?

We welcome applicants from diverse backgrounds, including those with no prior experience in sales or construction. Success depends on teamwork and ability, not background. Please apply for only one role to ensure proper placement. The application process includes uploading your CV, answering brief questions, an online assessment, and a short video interview. Successful candidates will go through interviews with regional and sales directors, with expenses paid for travel. We keep candidates in our talent pool for future opportunities. Hilti is an equal opportunity employer, valuing contributions regardless of sex, gender, race, ethnicity, sexual orientation, disability, age, religion, or family status.