Key Account Manager

JR United Kingdom; Hagley; On-site; GBP 30,000 - 50,000; Full time

Job summary

An innovative firm seeks a dynamic Account Manager to enhance customer relationships in the construction sector. This role involves engaging with clients, understanding their needs, and providing tailored solutions using cutting-edge products and software. You will manage your sales area strategically while being part of a passionate team that values performance and inclusivity. With extensive training and a culture that recognizes success, this position offers a pathway for personal and professional growth. Join a company that prioritizes customer satisfaction and teamwork, and embark on a rewarding career.

Benefits

Extensive onboarding & training

Incentives for top performers

33.5 days’ holiday

Private healthcare

Company vehicle

Company laptop and mobile phone

£2,000 referral reward

Qualifications

• Customer-facing or sales experience in any industry.
• Excellent organizational skills for managing time and priorities.

Responsibilities

• Visiting sites and customers to understand their needs.
• Managing sales area operationally and strategically.

Skills

Customer-facing experience

Sales experience

Solution-oriented approach

Organizational skills

Resilience and adaptability

Drive and motivation

Education

Full UK driving license

Tools

Salesforce

Job description

As an Account Manager, you are the face of Hilti and the very foundation of our direct sales model. This role is all about having meaningful interactions with customers and taking a consultative approach to support them in improving productivity, safety, and sustainability.

WHAT'S THE ROLE?

As an Account Manager, you are the face of Hilti and the very foundation of our direct sales model. This role is all about having meaningful interactions with customers and taking a consultative approach to support them in improving productivity, safety, and sustainability.

WHO IS HILTI?

Hilti is where innovation is improving productivity, safety, and sustainability in the global construction industry, and beyond. We build strong customer relationships to create products and solutions that make construction better. Our passionate and inclusive global team of 34,000 employees across more than 120 countries explores possibilities, leverages their potential, owns their personal development, and grows lasting careers. Hilti Great Britain has been recognized as a top employer for nearly two decades and is ranked in the top 20 UK’s Best Workplaces by the Great Place to Work institute.

WHAT DOES THE ROLE INVOLVE?

In your role as an Account Manager, no day will be the same, but your activities will include:

1. Visiting sites and customers in the field, asking open questions to understand their needs, and providing tailored solutions.
2. Demonstrating our innovative products and state-of-the-art software to customers on-site.
3. Developing ‘focus’ customers by building relationships and uncovering new business leads.
4. Managing your sales area operationally, organizationally, and strategically, utilizing our top-in-class CRM system, Salesforce.

WHAT DO WE OFFER?

At Hilti, we foster a passionate and inclusive global team and a caring, performance-driven culture. You will be part of something special—a place to grow, surrounded by supportive colleagues, with results recognized and rewarded.

• Extensive onboarding & training, plus companywide events in Manchester.
• Incentives for top performers, including trips to New York City, Milan, and Miami.
• A minimum 10% salary increase after two consecutive years of high performance through our Star Development Programme.
• 33.5 days’ holiday (including Bank Holidays), with options to buy additional days.
• Private healthcare, life insurance, and wellbeing support.
• 6% pension contribution.
• Company vehicle with fuel/charging card.
• Company laptop and mobile phone.
• £2,000 reward for referring a successful candidate.

WHAT YOU NEED IS:

Several qualities are important for an Account Manager, including:

• Customer-facing or sales experience in any industry.
• A solution-oriented approach to uncover customer pain points and needs.
• Alignment with our values: commitment, teamwork, courage, and integrity.
• Resilience and adaptability to interact with all customer levels.
• Drive and motivation to succeed and overcome challenges.
• Curiosity to learn, develop, and grow.
• Excellent organizational skills for managing time and priorities autonomously.
• Essential: Full manual UK driving license for site visits, with disclosure of points and expiry dates.

WHO SHOULD APPLY?

We welcome diverse backgrounds; some of our best account managers joined with no prior experience. Success depends on teamwork and ability, not background. Please apply for the role that best fits your skills and avoid applying for multiple roles.

Click 'Apply Now' to upload your CV and answer brief questions. The process takes about 90 seconds.

**SALES ONLY**

If shortlisted, you will complete a fun online assessment and a short pre-recorded video interview. Please check your junk mail for these communications.

For application support, contact [emailprotected].

The recruitment process includes an initial interview, a 'day-in-the-life' field ride, and a final interview with a Sales Director. Expenses for travel will be covered.

If no current role fits, you will be kept in our talent pool for future opportunities, with ongoing communication.

Hilti is an equal opportunity employer, valuing contributions regardless of sex, gender identity/expression, race, ethnicity, sexual orientation, disability, age, religion, or family status.