Key Account Manager

JR United Kingdom; Duntocher; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as an Account Manager, where you will be the face of innovation in the construction industry. This role emphasizes meaningful customer interactions and a consultative approach to enhance productivity and safety. You'll enjoy extensive onboarding, performance incentives, and a supportive team culture. With opportunities for personal growth and a rewarding career path, this position is perfect for those eager to make a difference. If you're driven, adaptable, and passionate about learning, this is the role for you.

Benefits

Private healthcare

Life insurance

Wellbeing support

Company vehicle

Company laptop

Mobile phone

33.5 days holiday

6% pension contribution

Incentives for top performers

£2,000 referral bonus

Qualifications

• Experience in customer-facing roles or sales is essential.
• Strong organizational skills to manage time and priorities.

Responsibilities

• Engage with customers to understand their needs and tailor solutions.
• Manage sales area using Salesforce and develop customer relationships.

Skills

Customer-facing experience

Sales experience

Solution-oriented approach

Excellent organizational skills

Full manual UK driving license

Tools

Salesforce

Job description

As an Account Manager, you are the face of Hilti and the very foundation of our direct sales model. This role is all about having meaningful interactions with customers and taking a consultative approach to support them in improving productivity, safety, and sustainability.

What's the Role?

As an Account Manager, you are the face of Hilti and the very foundation of our direct sales model. This role is all about having meaningful interactions with customers and taking a consultative approach to support them in improving productivity, safety, and sustainability.

Who is Hilti?

Hilti is where innovation is improving productivity, safety, and sustainability in the global construction industry, and beyond. We build strong customer relationships to create products and solutions that are Making Construction Better. Our passionate and inclusive global team of 34,000 employees across more than 120 countries explores possibilities, leverages their potential, owns their personal development, and grows lasting careers. Hilti Great Britain has been recognized as a top employer for nearly two decades and is ranked in the top 20 UK’s Best Workplaces by the Great Place to Work institute.

What Does the Role Involve?

In your role as an Account Manager, no day will be the same, but your activities will include:

1. Visiting sites and customers in the field, asking open questions to understand their needs, and listening to tailor solutions.
2. Demonstrating our innovative products and state-of-the-art software to customers on-site.
3. Developing ‘focus’ customers by building relationships and uncovering new business leads.
4. Managing your sales area operationally, organizationally, and strategically, utilizing the top-in-class CRM system, Salesforce.

What Do We Offer?

At Hilti, we foster a passionate, inclusive global team and a caring, performance-driven culture. You will be part of something special — a place to grow, supported by colleagues, with your results recognized and rewarded.

• Extensive onboarding & training, plus companywide events in Manchester.
• Incentives for top performers, including trips to New York City, Milan, and Miami.
• Minimum 10% salary increase after 2 consecutive years of high performance through our Star Development Programme.
• 33.5 days’ holiday (including Bank Holidays), with options to buy additional days.
• Private healthcare, life insurance, and wellbeing support.
• 6% pension contribution.
• Company vehicle and fuel/charging card.
• Company laptop and mobile phone.
• £2,000 reward for referring a successful candidate.

What You Need Is:

While many qualities contribute to success as an Account Manager, the following skills and experience are a good starting point:

• Customer-facing or sales experience in any industry.
• Solution-oriented approach to uncover customer pain points and needs.
• Alignment with our values: commitment, teamwork, courage, and integrity.
• Resilience and adaptability to engage with all customer levels.
• Drive and motivation to succeed and overcome challenges.
• Curiosity and a passion for learning and growth.
• Excellent organizational skills for managing time and priorities independently.
• Essential: Full manual UK driving license to visit customers on-site five days a week. Please disclose points and expiry dates if applicable.

Who Should Apply?

We welcome diverse backgrounds. Some of our best account managers joined us with no prior experience in sales or construction. Success depends on teamwork and ability, not background.

Please apply for only one role; the team will assign you where your skills are best suited.

Click 'Apply Now' to upload your CV and answer brief questions — the process takes about 90 seconds.

**SALES ONLY**

If shortlisted, you'll complete a fun online assessment and a short pre-recorded video interview. Check your junk mail for these communications!

For application support, contact [emailprotected].

The process includes three stages: an interview with a Regional Manager, a 'day-in-the-life' field ride, and a final interview with a Sales Director. Expenses are paid if travel is required.

If no current roles match, we will keep your details for future opportunities and stay in touch.

Hilti is an equal opportunity employer, valuing contributions from all team members regardless of sex, gender identity/expression, race, ethnicity, sexual orientation, disability, age, religion, or family status.