Key Account Manager

ITSS Recruitment Ltd; Doncaster; On-site; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Hybrid work

Bonus

Company car

Job summary

ITSS Recruitment Ltd seeks a Senior / Key Account Manager for a hybrid role based in Doncaster. You will manage a portfolio of client relationships, acting as the main liaison between customers and internal teams to ensure service quality and retention.

The role involves monitoring performance, addressing issues, managing renewals, and driving revenue growth by expanding service lines. Some travel to client sites may be required.

Qualifications

• Experience managing a portfolio of key accounts.
• Strong relationship-building and customer success focus.
• Able to travel to client sites as required.

Responsibilities

• Oversee a portfolio of business relationships as a key liaison between clients and internal teams.
• Build and maintain strong customer partnerships to ensure service quality and retention.
• Monitor account performance and identify risks, taking preventative action with stakeholders.
• Support revenue growth by recognizing opportunities to expand services and add value.

Skills

Key account management

Relationship management

Client relations

Sales

Job description

Key Account Manager - Hybrid - Client relations / Relationship Management - Up to 45K + Bonus + Car - Doncaster

We are looking for a highly motivated and skilled Senior / Key Account Manager to join an established, eco-conscious and sustainability focused organisation employing close to 200 people and turning over £65 million, with head offices in Doncaster. This exciting opportunity will suit a Key Account Manager who is well versed in relationship management, customer success and building rapport. The total account spend totals around £6 million with travel to client site when necessary. Account Manager Key skills: Oversee a portfolio of business relationships, acting as a key liaison between clients and internal teams. Build and maintain strong customer partnerships, ensuring service quality and long-term retention. Monitor account performance, identify potential risks, and take preventative action to address concerns. Support revenue growth by recognising opportunities to expand services and deliver added value to existing customers. Create and manage strategic account plans, setting objectives and reviewing progress against goals. Deliver regular performance updates, maintain accurate records, and provide management reporting where required. Resolve client queries and service issues efficiently by coordinating with relevant stakeholders. Manage commercial agreements, including renewals, amendments, and discussions relating to contractual arrangements. The Key Account Manager position is a pivotal role within the business, playing a senior part in customer retention and revenue growth. You will be one of the main points of contact for your accounts, ensuring their needs are met quickly and effectively, while spotting opportunities to add value and strengthen relationships.