Key Account Executive

TN United Kingdom; London; Hybrid; GBP 30,000 - 50,000; Full time

Job description

GetAgent is the first port of call when looking to sell your home. Where buyers go to Rightmove, sellers go to GetAgent. Best known as the estate agent comparison site, we help 20,000 homeowners per month find the best estate agent.

With a friendly team of over 80 people based in beautiful offices in between Old Street and Shoreditch High Street, we are backed by some of the industry’s leading investors including Channel 4, Seedcamp and 500 Startups.

Together, we are transforming the experience of selling your home.

The Role

We’re looking for a proactive and highly organised Key Account Executive to join our growing Agent Success team, where you’ll support our Key Account Manager in managing relationships with some of the UK’s top estate agencies.

This is a brilliant opportunity to build your career in account management and client success while playing a key role in ensuring our high-value agency partners thrive on the GetAgent platform. You’ll act as a trusted point of contact for our key accounts - managing day-to-day needs, resolving issues with the support of the Key Account Manager, and helping to deliver an outstanding partner experience.

What You'll be doing

1. Act as a key point of contact for our top-performing estate agents, supporting the Key Account Manager in day-to-day client interactions.
2. Assist in preparing and delivering performance reviews, presentations, onboarding sessions, reports, and insights to our partners.
3. Respond to queries from key accounts in a timely, professional and solution-focused manner.
4. Manage and resolve account-related issues, coordinating across teams and escalating where needed with the support of the Key Account Manager.
5. Keep CRM systems and internal records updated with accurate, up-to-date information on account activity.
6. Spot opportunities to enhance the agent experience and improve team processes.
7. Collaborate closely with the wider Agent Success team to ensure clients are getting the most from our platform.
8. Gain hands-on experience working with senior stakeholders and growing your skillset within a supportive team environment.
9. Take part in various projects and events, with a focus on raising the profile of the GetAgent throughout the Estate Agent community.

What we'll need from You

1. Around 3 years experience in a client-facing or support role (Account Management, Customer Success, or Sales Support) - working with large / key accounts.
2. Excellent communication skills - clear, confident, and personable.
3. Highly organised and detail-oriented, with the ability to manage multiple priorities.
4. Comfortable working with data and using insights to support decision-making.
5. Tech-savvy with experience using CRM platforms, productivity tools, etc.
6. A self-starter who enjoys problem-solving and improving processes.
7. A team player who takes initiative and is eager to learn.

What's in it for you

1. Benefits: Private Medical Cover, L&D Allowance, Wellbeing Allowance, Perks at Work, Hybrid Working (3 days Onsite, 2 days WFH).
2. Holiday: 25 days + BH.
3. Join a growing company at an extremely exciting point in our journey.
4. Work with great people - we place a big emphasis on hiring lovely people. They are the best thing about GetAgent.
5. Dive headfirst into one of the biggest industries in the world and help simplify the stressful process of moving house!

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.