Key Account Coordinator & Customer Support — Career Growth

Confidential; Cardiff; On-site; GBP 25,000 - 31,000; Full time

Job summary

Confidential in Cardiff is seeking a proactive Key Account Coordinator & Customer Support professional to join our growing team. You will support key customer accounts, coordinate day-to-day operations and ensure clients receive an outstanding level of service.

This full-time, permanent role offers growth within a friendly environment and exposure to leading national brands. Ideal candidates will have strong Excel skills and a proactive, detail-oriented approach.

Qualifications

• Experience in customer service, account coordination, sales administration or supply chain support.
• Excellent organisational and communication skills.
• Proactive, customer-focused approach.
• Good knowledge of Microsoft Excel; Power BI desirable.

Responsibilities

• Support day-to-day management of key customer accounts.
• Build relationships with customers, suppliers and internal teams.
• Respond to customer enquiries and resolve issues.
• Coordinate stock levels and ordering requirements.
• Produce reports and assist with account performance updates.
• Assist Account Managers with administration and customer coordination.
• Identify opportunities to improve processes and service delivery.

Skills

Customer service

Account coordination

Sales administration

Supply chain support

Excel

Tools

Excel

Power BI

Job description

Confidential in Cardiff is seeking a proactive Key Account Coordinator & Customer Support professional to join our growing team. You will support key customer accounts, coordinate day-to-day operations and ensure clients receive an outstanding level of service.

This full-time, permanent role offers growth within a friendly environment and exposure to leading national brands. Ideal candidates will have strong Excel skills and a proactive, detail-oriented approach.