Key Account Coordinator

TN United Kingdom; Kettering; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading company is seeking a Key Account Coordinator to provide exceptional support to B2B customers. This role involves managing relationships, processing orders, and ensuring customer satisfaction. Ideal candidates will have strong organizational skills and commercial acumen, along with experience in a manufacturing or logistics environment. The position offers a competitive package and the opportunity for hybrid working after probation.

Benefits

Flexible Working

Company Discounts/Incentives

Qualifications

• Experience managing complex order processes for large B2B customers.
• Strong customer care skills and ability to nurture key relationships.

Responsibilities

• Provide day-to-day support to key B2B accounts and manage relationships.
• Process customer quotations and sales orders accurately and efficiently.

Skills

Customer Care

Organizational Skills

Commercial Acumen

Tools

CRM/ERP System

Job description

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Are you experienced in providing a high level of customer service, coordinating customer orders and sales support?
Do you have previous experience looking after large B2B customers, preferably within a manufacturing or logistics environment?
Do you have excellent interpersonal skills and the ability to build relationships, with strong commercial acumen?

If so, we may have the perfect opportunity for you!

Key duties and responsibilities of the Key Account Coordinator:

• Providing day-to-day support to key B2B accounts, manage relationships and processing orders.
• Respond to customer queries i.e., delivery discrepancies, invoice queries & credit requests
• Liaise with the sales team to maximise revenue opportunity, gaining a strong understanding of costing, price list, margin and benchmarking to inform commercial decision making.
• Process customer quotations and sales orders accurately and efficiently, cross selling where appropriate.
• Help manage and coordinate a shared inbox responding to and delegated queries as required within agreed service levels.
• Schedule and plan orders, and review and understand customer forecast data.
• To work closely with purchasing to ensure stock availability
• Liaise with supply chain, supplier and logistics teams.

Key skills and experience required for the Key Account Coordinator:

• Previous experience of managing a complex order process, and experience looking after a large multisite B2B customer is essential.
• Strong customer care skills with the ability to understand customer needs, manage contractual requirements and nurture key relationships.
• Good organisational skills, accuracy and attention to detail and a methodical approach.
• Excellent commercial acumen with ability to identify additional revenue opportunities.
• Previous experience using a CRM/ERP system.

Additional Information:

• This role is based at our client's head office in Northamptonshire (NN15), with the opportunity for hybrid working following probation.
• Competitive package - salary, holiday, flexible working and company discounts/incentives.

Please note, due to the high volumes of applications we receive daily, should you not be contacted within 72 hours, your application is unsuccessful. Thank you.

Impact Recruitment is an employment business working on behalf of our client.

All responses will be managed in accordance with GDPR.