Account Coordinator - Italian Speaking - Timberland - 12 - month FTC

TN United Kingdom; Nottingham; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading company in outdoor lifestyle products is seeking a fluent Italian-speaking Account Coordinator for their Wholesale Customer Service team in Nottingham. The role involves managing wholesale accounts, ensuring timely order processing, and building strong relationships with various teams. The ideal candidate will have excellent communication skills in both Italian and English, along with strong analytical and customer service abilities. Join a supportive culture that values diversity and growth.

Benefits

Employee discounts

Health and wellbeing initiatives

Pension scheme

Holiday entitlement

Qualifications

• Fluent in Italian and English with excellent communication skills.
• Proficient in Excel and report generation.
• Strong customer service skills and ability to work in a fast-paced environment.

Responsibilities

• Manage wholesale accounts across multiple European markets.
• Communicate effectively with retailers and distributors.
• Ensure timely order processing and shipment.

Skills

Fluency in Italian

Fluency in English

Communication skills

Analytical mindset

Problem-solving abilities

Customer service skills

Tools

Excel

Job description

Hours: Monday to Friday, 36.25 hours per week (between 8am and 5pm)

Working style: Hybrid with flexibility to work 15 days per year from abroad anywhere in Europe

Location: NG2 Business Park, Nottingham (must live within commutable distance)

Timberland is seeking an exceptional fluent Italian-speaking Account Coordinator to join our Wholesale Customer Service team based in Nottingham, UK.

Join the Timberland Family

Founded in 1973, Timberland is a global outdoor lifestyle brand known for its original yellow boot designed for harsh New England elements. Today, we offer footwear, apparel, and accessories for those who value style and nature. Our core belief is that a greener future is better, which we pursue through responsible products, outdoor protection, and community support worldwide.

Role Overview

As an Account Coordinator, you will be the primary contact for our wholesale accounts, managing the account lifecycle from order entry to delivery, and supporting operational activities within the team.

Key Responsibilities

• Manage wholesale accounts across multiple European markets.
• Communicate effectively with retailers, distributors, and sales teams in their native language via phone and email.
• Build strong relationships with warehouse, planning, sales, and credit teams to optimize outcomes.
• Ensure timely order processing and shipment, highlighting risks or opportunities.
• Interpret daily reports to support business operations.

Skills & Qualifications

• Native or fluent in Italian and English, with excellent communication skills.
• Proficient in Excel and report generation.
• Analytical mindset with problem-solving abilities.
• Strong customer service skills.
• Ability to manage responsibilities in a dynamic, fast-paced environment.

Benefits & Culture

We promote a supportive, inclusive culture that respects diversity and fosters growth. Benefits include employee discounts, health and wellbeing initiatives, pension scheme, holiday entitlement, and more. We are committed to diversity, equity, and inclusion, supporting all employees to bring their authentic selves to work.

If you are interested in joining our team, we look forward to hearing from you!