Account Coordinator

Matthews International; Nottingham; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a proactive individual to join their team. This role focuses on enhancing employee experience through collaboration and operational excellence. You will work closely with various teams to ensure project success while maintaining strong client relationships. Your contributions will drive financial growth and improve service delivery. If you are passionate about teamwork and client satisfaction, this opportunity is perfect for you!

Qualifications

• Strong ability to manage client relationships and expectations.
• Experience in financial data management and project coordination.

Responsibilities

• Collaborate with teams to ensure cohesive project delivery.
• Maintain strong relationships with clients and stakeholders.

Skills

Cross-team collaboration

Client relationship management

Financial data input

Project management

Professional communication

Tools

Equator Octopus2

Job description

JOB RESPONSIBILITIES

Employee Experience: Cross-team partnerships and employee satisfaction.

• Collaborate with Creative and/or Production Account Managers to develop strong partnerships, support client expectations, project needs, and ensure cohesive team engagement.
• Engage internal partners in Design, Photo Studio, Production, Finance as needed to establish strong relationships and seek learning opportunities.
• Operate as part of the team, perform assigned tasks, and be available to support as required.
• Work with your Account Managers to understand the process and your role within it.

Operational Excellence: Internal collaboration to inspire design and deliver efficiently under one roof.

• Accurately update all activity within the Equator Octopus2 system following the direction from Account Management, ensuring timely completion of tasks.
• Take ownership of collating and storing files to support project development.
• Work closely with all Equator teams to support the 'all under one roof' delivery model.
• Follow internal process workflows to ensure consistent delivery within your scope.
• Support the Photography process by ensuring all elements are ready for shoots and stakeholders are informed.
• Manage stakeholder expectations through proactive, accurate, and professional communication, escalating issues as needed.
• Complete all assigned tasks on time and to standard to support project management.

Financial Growth: Drive business growth by increasing sales and reducing costs.

• Input financial data accurately into the Octopus2 system as required.

Client Experience: Build proactive partnerships to meet objectives and provide exceptional service.

• Maintain strong, engaged, and valuable relationships with clients.
• Chase suppliers, printers, clients, and third-party services for necessary information and assets.
• Ensure all communication is timely and professional.

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At Matthews International, we celebrate what makes us different and great. We are proud to be an equal opportunity and affirmative action employer. Employment decisions are based on qualifications, merit, and business needs.