Key Account Coordinator

Pertemps Crawley Perms; East Grinstead; Hybrid; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Hybrid working after probation

25 days holiday + bank holidays

BUPA Healthcare

Life assurance

Contributory pension

Free parking

Annual discretionary bonus

Job summary

Pertemps Crawley Perms is seeking a Key Account Coordinator to manage a single key customer account, handling orders, quotations, deliveries and docs with suppliers and the wider operations team.

The role requires strong organisation, meticulous attention to detail and a professional, proactive approach to updating customers with clear information while coordinating with international suppliers. Hybrid working available after probation.

Qualifications

• Experience supporting the order process for key/high-priority accounts.
• Excellent attention to detail with orders and documentation.
• Ability to manage multiple orders and priorities.

Responsibilities

• Prepare, check and issue quotations in line with customer requirements and supplier pricing.
• Process and manage purchase orders with international suppliers, keeping track of lead times and delivery dates.
• Liaise with customers and suppliers to provide updates on order progress and resolve queries.
• Check supplier invoices against purchase orders to ensure accuracy.
• Produce and maintain regular reports covering order status and supply chain activity.
• Support with incoming goods, including checking deliveries and accompanying documentation.
• Assist with preparing goods for despatch and ensuring shipping/export documentation is completed accurately.
• Maintain records and filing across customer and supplier orders; ensure ISO9001 quality processes are followed.
• Provide general administrative and coordination support to the wider operations team.

Skills

Order processing

Attention to detail

Organisation

Customer communication

Multitasking

Job description

We are working exclusively with a well-established electronics components supplier, based in East Grinstead, who are looking for a Key Account Coordinator to join their team.

Managing the day-to-day coordination of one key customer account, this is a varied role covering everything from customer orders and quotations through to delivery, working closely with the customer, suppliers and the wider operations team. You’ll be responsible for keeping orders and documentation accurate, progressing deliveries and making sure the customer receives clear and timely updates.

It would suit someone who is highly organised, has excellent attention to detail and enjoys a role where there are plenty of moving parts to keep on top of.

The Role

• Prepare, check and issue quotations in line with customer requirements and supplier pricing
• Process and manage purchase orders with international suppliers, keeping track of lead times and delivery dates
• Liaise with customers and suppliers to provide updates on order progress and resolve any queries
• Check supplier invoices against purchase orders to ensure accuracy
• Produce and maintain regular reports covering order status and supply chain activity
• Support with incoming goods, including checking deliveries and accompanying documentation
• Assist with preparing goods for despatch and ensuring the relevant shipping and export documentation is completed accurately
• Maintain accurate records, documentation and filing across customer and supplier ordersAssist with ensuring processes are followed in line with ISO9001 quality standards
• Provide general administrative and coordination support to the wider operations team

Person Specification

• Previous experience supporting the order process for key or high-priority customer accounts is essential
• Excellent attention to detail, particularly when dealing with orders, quotations, documentation and delivery information
• Strong organisational skills, with the ability to manage multiple orders and priorities
• Confident communicating with customers and suppliers, providing a professional and reliable service
• Previous experience within a manufacturing, distribution, engineering, electronics or similar environment would be advantageous, but is not essential

The Package

• Monday–Thursday 8.30am–5pm & lunchtime Friday finish
• £30,000 - £32,000pa
• Annual discretionary bonus, team performance based
• 25 days holiday + bank holidays
• BUPA Healthcare
• Life assurance
• Contributory pension
• Hybrid working available after probation
• Free parking
• Plus much more